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SpinUp Casino - Delayed payment requesting verification multiple times

Información sobre las quejas
Casino en conflicto SpinUp Casino
Motivo Problemas de verificación
Cantidad € 222.82
Publicado el 2 de diciembre de 2019

I have verified at this casino before and received a withdrawal - this process too about a month. I have requested a second withdrawal believing that I had already been verified as per my previous withdrawal. After 5 days I received an email to say that my withdrawal had been processed and that this would credit mt account within 5 days. I waited 7 days and then contacted live chat. The operator said that I needed to send verification. I explained that my account was already verified but sent the documents again, He checked and then requested a credit card statement for a lost debit card that was registered on the account. I explained it was lost and that it didn't have a statement as it was linked to my bank account which I sent verification for and as my most recent deposits have been made using my new card the proof I've sent of the new card should be enough to show the source of funds. He checked and then said that the verification team said that the payment would be made. The next day I received an email again asking for a statement for the lost card as though it was a credit card and had it's own statement. I replied and explained the situation again to which I received no reply. I emailed again and I have again not received a reply.

Publicado el 2 de diciembre de 2019

Dear @Bansheeman,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Publicado el 2 de diciembre de 2019

Thank you for accepting my complaint. The amount of withdrawal is 222.82 euro.

Publicado el 4 de diciembre de 2019

Dear customer

Thank you for bringing this matter to our attention.
We will investigate your concerns and update this post accordingly.


SpinUp Casino

Publicado el 5 de diciembre de 2019

Thank you, just to confirm this complaint still hasn't been resolved, In order to help expedite the resolution of this complaint here's a link to a similar complaint that has been resolved to show that I have already verified with this casino. https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/sp­inu­p-c­asi­no-­del­aye­d-p­aym­ent­-an­d-v­eri­fic­ati­on-­pro­ble­ms-­cha­t-d­on-­t-s­eem­-to­-help

Publicado el 8 de diciembre de 2019


Thank you for the update.

The casino management informed us that the issue with document verification has been rectified.

Please update us when you received the funds.

Thank you for your patience.


SpinUp Casino

Publicado el 8 de diciembre de 2019

Nothing received as yet. I will update as/when received.

Publicado el 10 de diciembre de 2019


Please update us if you have received the funds.


SpinUp Casino

Publicado el 13 de diciembre de 2019

Funds finally received. Thank you Ask Gamblers for your help.

Publicado el 13 de diciembre de 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

SpinUp Casino Quejas

  • 17 de 17 Resuelta
  • 1 día Promedio de respuestas
  • 6 días Duración media de la queja
  • 981 USD Importe medio

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