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BC.Game Casino - Not crediting returned transaction

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Casino en conflicto

BC.Game Casino

Cantidad

$ 1100

Publicado el 5 de octubre de 2023

I withdrew $1,100 from this casino six weeks ago. I withdrew this as USDC (native, the same as I deposited), however they sent me USDC.e (bridged). The wallet I was using doesn't accept USDC.e, so I couldn't access the funds. I had to pay $100 to return this transaction to the sender (BC.Game, not my personal wallet), but I checked with BC.Game customer support first that this was acceptable, and they confirmed it was and they would credit my wallet once the return was processed.

This return was processed over a week ago, I've been chasing customer support daily since, and they're fobbing me off daily saying there is no update from the backend team, despite waiting weeks to hear from them as I raised the original ticket in August.

I've paid hard earned money to get this transaction returned, despite it being their mistake in the first place, and now they're effectively indirectly refusing to credit my account with it.

Publicado el 8 de octubre de 2023

Hello,

Apologies for such delayed response due to my unavailability. I have raised this to concerned department and awaiting response. Will reach back to you within 24 hours with more details.

Best Regards
SAM - BC.GAME

Publicado el 8 de octubre de 2023

Thank you, Sam. I really appreciate the engagement from you. I look forward to the response.

Publicado el 9 de octubre de 2023

Hi - it's been more than 24 hours once again and I've still had no contact and the funds still aren't appearing in my account?

AskGamblers
Publicado el 12 de octubre de 2023

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Publicado el 12 de octubre de 2023

Hi, Unfortunately this is still being investigated by our finance team and can take a bit longer to find the cause of it and resolve. We would highly appreciate the patients.

Publicado el 12 de octubre de 2023

Cause of what? You have my money. I have provided clear evidence of the wallet address to and from. Surely now it's as simple as crediting my account accordingly? Why on earth should this take weeks to resolve?

Publicado el 14 de octubre de 2023

Hi,

Please use this link to claim your funds https:­//b­c.g­ame­#/s­hit­lin­k/B­TBZ­672­6EY­IJ7­XOY­2WB­I5V7LR4

Please note this link is suppose to be claimed by same account and its valid for 30 days. This is in BCD currency so you can swap it to other crypto of your choice via https:­//b­c.g­ame­/wa­lle­t/swap

Best Regards
SAM - BC.GAME

Publicado el 14 de octubre de 2023

Hi Sam,

Like others have commented on here, this link does absolutely nothing. There's an additional hidden character in the URL between the colon and the slash after https, which results the link to not work. Even after removing this character, it takes me to bc.game but nothing happens, and my account still isn't credited.

Is this a legitimate way of crediting an account, or simply a diversion so it makes others viewing this complaint believe it to be resolved, when it isn't?

Sorry to be flippant, but when I saw your reply today I thought, brilliant, finally this is resolved. But alas, it is not.

Publicado el 14 de octubre de 2023

I've spoken with live chat (again) and they've asked me to request a new shitlink from you and for you to verify that it works.

Publicado el 15 de octubre de 2023

Its a valid claim link, if you are claiming it from same account only then it will work. You can try with code if with link its not working on your end.

$[BCGA­ME-­1BT­BZ6­726­EYI­J7X­OY2­WBI­5V7­LR4]$

BC.Game Casino Quejas

  • 86 de 90 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 6,592 USD Importe medio

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