Novedades


Novedades

1xBet Casino - Refused my withdrawal and my verification

RECHAZADAS

Información sobre las quejas

Casino en conflicto

1xBet Casino

Cantidad

د.م.‏ 437027.97

Publicado el 23 de diciembre de 2024

Dear AskGambler, i am using 1xbet my gambling id is 948248937, i am writing to bring your attention a deeply concerning issues

First issue : they refused to let me withdraw my funds claiming that i need to verify my account

Second issue : I sent all documents as you can see in the attached files and they said that the document was not clear ! I sent multiple documents and they dont reply anymore more than 9 days


See attach files

AskGamblers
Publicado el 23 de diciembre de 2024

Dear @Oussama49,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Publicado el 24 de diciembre de 2024

This is the total amount

Publicado el 27 de diciembre de 2024

**Dear Player,**

Thank you for providing the information.

We will escalate your case to the relevant department for further review. As soon as we receive an update, we will inform you promptly.

We appreciate your patience and understanding.

**Best regards,
The 1xBet Team**

Publicado el 27 de diciembre de 2024

Thank you for the response, you may need to speed things up. and I will provide updates if there are any.

Publicado el 30 de diciembre de 2024

Dear all :

Thank you for your message.

At the moment, we are still awaiting a response from the relevant department regarding your case. Please wait patiently, and we will inform you as soon as we receive an update.

Thank you for your understanding.

Best regards,
1xBet Team

Publicado el 1 de enero de 2025

Thank you for the response, you may need to speed things im waiting for a very long time

Publicado el 5 de enero de 2025

Dear Player,

Thank you for your message.

We are awaiting a selfie in high quality (more than 1MB) where all the text on the screen and documents is clearly visible and legible.

Best regards,
1xBet Team

AskGamblers
Publicado el 6 de enero de 2025

Dear @Oussama49,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the 1xBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino Quejas

  • 85 de 101 Resuelta
  • 2 días Promedio de respuestas
  • 3 semanas Duración media de la queja
  • 1,067 USD Importe medio

Tiene problemas con 1xBet Casino?