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1xBet Casino - 2 Deposit not credited despite enquiring for more than 1 month

RESUELTA

Información sobre las quejas

Casino en conflicto

1xBet Casino

Cantidad

$ 2000

Publicado el 24 de diciembre de 2024

On the 5th Nov 2024, i made 2 deposits of $1000 SGD each into my 1Xbet account but didn't receive the credit.
Its been more than a month chasing 1Xbet and they just keep going in circle without the intention to fix the issue.

Please see attached for the deposit method.
The QR page was provided by 1xBet and you can cross reference with my 5th Nov 2024 transaction that I did not receive both the deposits.

Askgamblers Admin please kindly assist.

Publicado el 27 de diciembre de 2024

"Hello! Thank you for contacting us. Please provide the following details:
Your gaming ID, date, time, amount and payment system and its screenshot. As soon as we have any info regarding this transaction, we will get back to you"

AskGamblers
Publicado el 27 de diciembre de 2024

Dear @choonchoon888,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Publicado el 28 de diciembre de 2024

Hi 1xBet

Gaming ID: 939756097

Date 5 Nov 2024

Time: first deposit of $1000 SGD 11:24 (GMT +8)

2nd deposit of $1000 SGD 11:59 (GMT +9)

Both Payment system: Paynow QR code

Payment Screenshots attached

Publicado el 28 de diciembre de 2024

Correction:
2nd deposit time 11:59 (GMT +8)

AskGamblers
Publicado el 31 de diciembre de 2024

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Publicado el 31 de diciembre de 2024

Dear Player,

Thank you for your message.

We have escalated your case to the relevant department for further review. As soon as we receive any updates, we will notify you promptly.

Thank you for your patience and understanding.

Best regards,
1xBet Team

Publicado el 2 de enero de 2025

Dear 1xBet

Your team have been telling me this since 5th Nov 2024. Today is already 2nd Jan 2025.

Dear Askgambler

1Xbet has been telling me exactly the same message for close to 2 months. They don’t seem to have the intention to refund me or credit the amount in my account

Publicado el 2 de enero de 2025

Please refer to the screenshot. Email dated 23 Nov 2024. 1xBet is still telling me to wait while their relevant department working on it

Publicado el 5 de enero de 2025

Dear Player,

Regarding ticket 9055169, the response is:
"Unfortunately, we cannot verify this payment, so the user is awarded 10,000 bonuses, which can be used in the bonuses and gifts section. We can't help you anymore."

As for ticket 9066175, the deposit has been credited.

Best regards,
1xBet Team

AskGamblers
Publicado el 6 de enero de 2025

Dear @choonchoon888,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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