1xBet Casino - 1x Deposit not credited

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello AS0990,

Thank you for your message. We understand your concern regarding the deposit of 49,500 made on November 14, 2024, via UPI multi-pay.

Please be informed that we have escalated your case to the relevant department for further review. Once we receive an update from the specialists, we will provide you with all the necessary details.

Thank you for your patience and understanding while we work to resolve this issue.

Best regards,
The 1XBET Team

This is a common response provided in last 8 days. Sure for 1 transaction, you can't take over a week to respond. Please provide a concrete timeline for closure of the issue.

Hello,

Thank you for your message AS0990. Upon review, the screenshot of the payment you provided is incomplete. To proceed, we kindly ask you to share a more detailed receipt that clearly shows the following information:

- **Date**
- **Time**
- **Amount**
- **Sender and recipient details**

Please ensure this is sent to the support team to help expedite the resolution of your case.

Thank you for your cooperation.

Best regards,
The 1XBET Team

You have never said this in the multiple follow up I have done with your support team over the last 11 days. Suddenly you are coming up with the reason that the screenshot is incomplete. For you information , I am attaching herewith the complete screenshot as well as the message received from your support team today morning.

On sharing the details, attaching screenshot of the standard response provided by customer deks

Dear AS0990,

Thank you for providing the details of your deposit and the supporting documents. We appreciate your patience.

We have escalated your case to the relevant department for further investigation. If we need any additional information or receive a response regarding your payment, we will promptly update you.

Once again, we apologize for the inconvenience, and thank you for your understanding.

Best regards,
The 1XBET Team

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that 1xBet Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear All,

Thank you for your message.

We have reviewed the details you provided. Unfortunately, the external reference ID you submitted does not match the UTR (Unique Transaction Reference) number, which is used in the Indian banking system for verifying transactions. As a result, we are unable to verify this deposit.

We kindly ask you to double-check the information and provide the correct UTR for us to proceed with the verification process. Once we receive the correct details, we will be able to assist you further.

Thank you for your understanding and cooperation.

Best regards,
The 1xBET Team

Dear @AS0990,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.