PokerStars Casino - Slot freeze during winning feature

Dear MPIMPISTHESS,

We are sorry to hear about this. We are currently looking into your issue and will inform you about the outcome as soon as possible.

Kind regards
PokerStars Casino

Dear MPIMPISTHESS,

We have just emailed you with some further instructions on how to finalize the stuck game. Kindly check your inbox and follow up accordingly. Thank you.

Kind regards
PokerStars Casino

Dear @mpimpisthess,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Many thanks both to ask gamblers support and Pokerstars casino support ! Problem solved , I took my win !

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.