PokerStars Casino - Deposit locked for over a year and unresponsive to emails

Dear Askgamblers,

On the 18th April 2019 I registered with the casino and deposited £500. I received an email the same day informing me that my account was closed as it was a duplicate account. This was an error from myself as I forgot I already had an account. After this, I just wanted to get my deposit back.

They asked me to provide documents to get my money back. I sent all this, and they have been unresponsive. I have attached evidence of their email. Since then I have emailed numerous times. I have attached a screenshot of my most recent email to try and get this resolved.

Thanks in advance

Dear JOFFYY,

We apologize for the delay in getting back to you, this is due to the high amount of contacts that we are receiving lately. Everything has been sorted now: your main account has been reinstated and the money transfered to it.

Even though we have warned you about creating multiple accounts, we noticed you kept doing it. Please be advised that this is a violation of out Terms of service and may lead to you being barred from pour site. Please refrain from creating any other account in the future. Thank you for your cooperation.

Kind regards
PokerStars Casino

Hi Pokerstars - the only reason I created multiple accounts was 1) Because I registered for Full Tilt not knowing it was also your site, and 2) After that the 2 other accounts were because you ignored all my emails and the only thing I could think of was to register so that I had access to live chat. I won't be making any more accounts.

This complaint is now resolved.

Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.