William Hill Casino - Inadequate investigation of software glitch resulting in winnings not being credited

Hi Emma, I will check this out and see if i can find anybody at CS that can help us.

ive rung ive spoke to second opinion at williamhill now they are ignoring all emails so now ive wrote to the ibs and gibraltor about this and ive emailed a few papers williamhill cant keep doing this

Hi Emma, I have contacted someone at CS who would be glad to contact you by phone and explain further about the situation and the process that is in place at the moment. Could we contact you by phone?

yes my number is *********** im not being thobbed of ive let it go because winnings wasnt as much as i have won now but why they ignoring my emails

Customer support is checking the issue. I will be in touch as soon as I get news about this case.

still dont agree with how long as u dont know also the fact that ive use of one hand and how can i expect to prove it was your site clearly see that to get my account number i would have to leave the screen to prove i won that i could of taken a phto but no proof it was the day in question and your site ripping ppl as the nrg doesnt change at all its suppose to.you need to change the lay out bk to old because then we would have that proof

Dear @emma2593,

Please keep in mind that your phone number have been removed due to the fact that complaint process is public and everyone can see your personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

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Thank you for your cooperation.

still no news from Customer support. I hope we can get some answers by the end of the weekend or sometime next week.

you know why that is dont you states the obvious that aint going to pay ure company needs investigating but il wait till monday because ive emailed various bodies anyhow

This case has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance hoping that both parties will manage to reach to a satisfactory resolution of the dispute.