I dont usually write a review about anything but I felt very frustrated and disappointed with 32red that made me look for some sites to write reviews! I have played at this casino for almost 5 years now. I'm a VIP player at 32red. I liked the casino for their customer service and their generosity. If I had a bad run, they would help. If I deposited too much, they would help. It was a matter of just asking for a little help! Support was great! Emails responded to almost momentarily! Live chat 24/7 and phones almost always answered quickly.
In August of last year I noticed things getting tighter and support declining. I decided to close my account and stopped playing for 4 months. I then decided maybe things have changed so I decided to reopen my account.
That was back in Dec and have now decided to close my account again.
Amounts deposited to date: $289,442.84
Reason: Huge delays in emails response time. The explanation is Friday nights are their busy time but getting a response the next day or sending an email in the morning and receiving response on afternoon time after time just shows the support is declining.
I made a withdrawal request of about over $3000 last month which took too long to process and after a long time getting response from the payments team that their not able to withdraw to the credit card I registered. Took so long I was tempted to reverse it all.
Rejecting free chips as a goodwill gesture is non existent with 32red lately. They can come up with almost any reason not to offer you one. If you had a bad day their response but you had a good moth. If you had a bad month, their response but you had a good 2 months and so forth.
If you complain about your bonuses versus deposit ratio, they will say yes you have deposited quiet a bit but we have matched your deposits 50% in the past 6 months!!! Whichever figures is more attractive to tell you sorry you dont deserve a bonus!
Account closure requests take 48-72 hours as only a pit boss or a team leader is able to do this (scrolling down to the title of the rep sending the email says pit boss).
There are many more complains but this is all I'm going to say right now.
Again, I have never complained to any casinos but felt a bit frustrated after being treated as a VIP player depositing well over $289000 and treated poorly lately.
