Planet 7 Casino

Withdrawal info
10-14 days
E–wallets
10-14 days
Bank Transfers
28-42 days
Cheques
7-10 days
Pending Period
Players from United States accepted.

Casino Review

Not recommended Casino

Part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.

Bonus codes

View all

SPOOKY10

Exclusive
$10
No Deposit Bonus
Get Bonus
  • Bonus
    $10
  • Max. Cashout
    $100
  • W.R
    30xb
  • Cashable
    Yes

Read more

2PLANET

100%
2nd Deposit Bonus
Get Bonus
  • Bonus
    100%
  • W.R
    30xb
  • Cashable
    Yes

Read more

3PLANET

100%
3rd Deposit Bonus
Get Bonus
  • Bonus
    100%
  • W.R
    30xb
  • Cashable
    Yes

Read more

Casino complaints

View all

Have troubles with Planet 7 Casino? Submit a complaint or Learn more .

38 of 45
Resolved Complaints
2 days
Average Response
3 weeks
Avg. Complaint Life
3599 USD
Average Amount

Resolved

After faxing required documents once and emailing documents 3 times. I still do not have my withdrawal money yet. Its been two months now. There is an ...

Read more

Resolved

$ 4510
disputed amount

I have made real money deposits 10-20 times on this site and have been a loyal player while payments term were followed. I have deposited between $1, ...

Read more

Resolved

February 28th I made a withdrawal with this place and I sent over my information same day. So 7 days later they said I needed to send a utility bill, ...

Read more

Contact Casino

Email
Phone
  • Fax: +1-866-725-1109
  • US/CA call Toll Free: +1-888-402-2065

Players reviews

5 reviews, United States
Reviewed on Monday 8. June 2015
The way I described this casino to my friend after I played it is by calling it smooth and simple, pretty much what I want in a casino. The times I wasn't sure about something support was really good. The girl guided me through some of the thins I wasn't clear on.
7 reviews
Enjoyed my time here a lot. I used their match bonus and made sure to follow the specifics. I understand the frustration of the previous poster as it happened to me on another site but just make sure you know the games and guidelines and you'll be able to cashout just fine.
1 review, United States
I received an offer from these crooks about two weeks ago that sounded too good to be true but I threw a few bucks at it to find out. I deposited a few times and yesterday I deposited on a promo offer with this reservation: "This code comes with no wagering requirements, no limits on how much you can withdraw, will redeem with any deposit you make of 50 USD or more, and is good for play in all slot machines, keno, bingo, and scratch card games. Match amount is considered non-cashable and will be removed from the amount of your withdrawal request."

I played the new slot for a while and was up a few hundred and decided to cash out and lose the match amount and transfer to video poker. I did that and hit a couple good licks on video poker. I was up about $1500 and tried to cash out $700. Everything went South!! They started asking for a bunch of ID and documentation I have neverbeen asked for by anyone ever.

That didn't scare me off though so I agreed to send them what they asked for. Then they told me the money I won was not legitimate because it was rooted from a slot bonus and I won part of it on video poker. I told them to read their restrictions which specifically read " the match amount will be removed from the cash out but there is no other restrictions on withdrawel"!

They offered to "reset my bonus if I deposited again!" I told them to stick it where the sun don't shine and to give me my winnings or refund every penny I had spent there. Next message was " We appreciate your business but management has decided to close your account"! BEWARE! These are the biggest crooks on the net for gamers! Their promotions and rollovers are nearly impossible to win and when you do they figure out a way to not pay you! You deposit is a one way sucker bet....don't do it!
6 reviews
This is my favorite casino by far but I'm bias since I love astrology and astronomy, lol. There were great slot games with plenty of variety on the table games. Extremely helpful support services, and they were quick and easy with money in and out. I had a humble withdrawal and followed all the t/c rules so I think that helped. I have nothing negative to say.
1 review, United States
The software and game choices are good
God forbid you win a couple of thousand dollars they pull all of the bonuses and make it impossible to win. You will be a VIP here as long as you lose. As soon as you start to win anything they change all the rules. Futhermore they will break your withdrawls into several payments and charge 40 dollars for every withdrawl . I would stay as far from this casino as I could. They are only fair to you if your losing
15 reviews
My personal review about Planet 7 Online Casino:
I’m not a depositing player of the Planet 7 casino yet but I made quite a good experience with this casino. Some time ago I stumbled over a free chip offer on askgamblers.com. I installed the casino software and asked the live support by chat how to claim this bonus. Instead of this bonus a I was given a higher no deposit welcome bonus, if I remember well it was 30 Euros. It was a lucky day and I managed the playthrough, I called the very friendly live support again,, the told me to send the usual documents and would receive 100 Euros within 15 to 20 working days, 100 Euros was the maximum cashout by the way. Some days later I tried to insert the bonus code I found on askgamblers.com again, it worked, I received the bonus but didn’t win anything. After more than 6 weeks I wondered why there was no payment from the casino yet on my Neteller account. I asked informations to the chat live support, they said the payment was declined because I have used free chips in a row. Indeed I found this restriction in the casino’s terms and conditions. But I also found that the casino needs to inform a withdrawing client in case of declined approval. They simply cancelled my withdrawal without telling me anything. I wrote a complaint on askgamblers.com and, as I expected, the casino’s management told me blah blah blah, terms and conditions etc, business as usual. But I insisted and offered them to deposit if I would receive the amount. Some days later I received 82 Euros, equivalent to 100 USD, I was promised to get 100 Euros but anyway, it is ok. I doubt that I will deposit 80 Euros all together but maybe I will give a try and make a deposit at Planet 7 casino.
My overall mark: 6,5 (very good support but design of the games and the website is simple and old fashioned)