Warning: Players may experience slower payouts, but will be paid.

Planet 7 Casino


Planet 7 Casino is part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings. Therefore, we do not recommend this casino to players.


Planet 7 Casino Reviews by Players


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sticksandstones907 1 review
United States
The game selection is okay. Quick and easy sign up, and free chips by email sometimes.
Won almost $2000 in a slot, played over half of it at the casino. Then I filled out the paperwork for a withdrawal and emailed it to the addresses on the bottom of the form. Then I requested a withdrawal for the remainder. A few days later, I started a live chat to ask if the documents had been received. I didn’t want to know if they were reviewed or approved or accepted or denied. I just wanted to know if they were sent to the correct address, and if the email got there.

Over the next three weeks, I dealt with rude customer service agents, who almost always refused to let me speak to a manager, only being transferred a total of 5 times, and having to wait over an hour in some cases, out of the 21 times that I asked. They either just flat out refused, said the manager was busy and they gave them my info, or that he didn’t have any more information than they did and he would tell me the same thing. I ended up having to send the documents required (my ID and the front and back of my cards, and a bank statement, sensitive info) to eight different email addresses, all more than once, and to a fax number. Each time was the last time, they promised. Finally, I was given the correct email address to send the information to, payments@casinosupportcenter.com, which isn’t anywhere on the form you fill out or the website. They were finally approved three weeks after the request, and the withdrawal was approved two days later.

Over the next few weeks, countless conversations, and a whole lot of headache, I got to the point where I could pretty much word for word tell the customer service agents how they would answer my questions because I had heard them so much. Every agent assured me that they escalated my account so that the process would be expedited. About 7 weeks after the request, I was promised a payment the next week by a manager and the financial manager. The next week, they said they didn’t have the required information and requested more, which I supplied and they approved that day, but said to be patient and they couldn’t tell me when or about when I would be paid. Just that I would be eventually.

Then, exactly two months after the withdrawal was requested, I spoke to a customer service agent who very promptly transferred me to a manager after I told her what she would say if I asked her anything, and that manager was very helpful. He informed me that the three previous managers that I spoke with, all named Ray and said they weren’t the other ones, must have all been the same person, because there was only one Ray. He also informed me that every time I was told that my case had been escalated was also untrue. It hadn’t. Then he transferred me to the finance department, where I spoke to an individual who said that my payment was being sent that very day. Great News!! Yay.

Later that day, I started a live chat and asked about the status of my withdrawal, and was told it had been sent.

Three days later, I got an email from them saying that my info had been updated and that I should wait a few days for the payment to be sent.


So I started a live chat and sure enough, it had not been sent at all. After speaking with another manager, and having to get up at 3 AM to speak with the finance department (same individual as before). She told me that there was an unexpected complication, wouldn’t tell me what it was, and that they had put a hold on my account, but she couldn’t say why. Then, she said that she would forward my info to a colleague and email me when it had been sent out that day.

I got the email that morning, checked back in live chat for the status, sent with a transaction number. I checked again a couple days later, and it was still saying sent, but that there was no transaction number.

Date of Withdrawal Request: 10/2/2016
Date of Approval: 10/21/2016
Date Payment was Sent: 12/6/2016
Date Payment was Received: It hasn’t been…
johnlivings99 1 review
United States
I got some winnings over the years here. I like their games. They have good variety. Good bonuses that give free spins. Won $750 last time off a $50 deposit and cashed out.
But they were slow to pay last time even though I got them the proof or address they wanted right away! Customer service told me on live chat they need this every 6 months. I found this frustrating. It took about 5 weeks to get the check. And it was a check! Why not a wire transfer? I give them 7 stars because I really do like the games. Witches Brew and Ceasars are my favorites right now but the super slow payment is a drag.
mavzx9r 1 review
United States
At first the site was great. Easy to make deposits, games are good. Hitting was often. Thats the end of good.
Now the fun stuff: I used a promotion code for a deposit bonus. This code was for slots and keno, no problem, I played slots for quite some time and did well. After I completed the play through for the bonus, I decided to try my luck at a table game, "let em ride", after roughly 9-10hrs of play, I ran up slightly $9,000 in winnings. GREAT!! woohoo.. At this point I wanted to withdrawal some, it said I had a $2,500 max cash out, no sweat, I then got an email stating that they had received my request and wanted me to send my information in, ID, credit card authorization etc. I did this and faxed it to the number they supplied.

I got a call about 8 hours later from a"manager, Mark", he looked and noticed that i used a promo code for my deposit that was for "slots and keno", I agreed, he then informed me that because the promo was for slots and keno, my winnings were void, and he had to remove them from my account. WHAT?? I met the play through requirements, then moved on to another game, US PLAYERS BEWARE, I have a strong feeling this was because I'm from the US. I'm not out a whole lot, i never actually had the 9k in my hand, but just the fact that they pulled this, is totally unacceptable . If I'm out of line with my thinking, someone please let me know.
lashun316 1 review
United States
I like the different games that they have especially the Ghost ship game and Big Bopper. I didn't like them at first because I was knew to online casinos. Silveroak was actually my first online casino followed by Planet 7 and then Royal Oak.

I joined some due to a promotion of the sister companies but have played more at planet 7 of the past few months then anything. I am usual so bad a gambling and that is online and land based that when I got my first when to cash out I didn't believe and it was under a free chip or No deposit bonus so it had a limit on $100 max withdrawal. Free Tournament and live dealers
Slow withdrawals. First time withdrawals are through check but then you have a few more choices. US players are limited on Check or Bankwire and it seems even though Bankwire is suppose to Faster it is about the same amount of time with processing and approval time frames to delivery. Payout time frames getting longer than its hard to get in touch with anyone.
L-Elle U. 2 reviews
United States
I have been playing at this casino since summer 2015. I am currently their level 2 VIP player. I find they have one of the best deposit bonuses. I find the best deposit bonuses through the email they send me. It is not advertise and is not on their promotion site. They also allow you to redeem NO DEPOSIT bonus in between deposit. But the max cashout are usually $100.

Also being a VIP player does have its perks. Such as you get weekly and monthly cashback (if you didn’t win).

Please read the T&C for more details the following I had mentioned above.
Their withdrawal time is ridiculous. I am looking to play at another casino pretty soon due to their slow payment. 7-14 days for pending? I think they do that because they are hoping player will cancel it and end up losing it all back to the casino.

The fastest I had ever gotten a pay out from them are in 3 weeks after I requested a withdrawal. And that is from me harassing them every other days. They will take longer if I don’t harass the live chat.

I love their bonuses and their vip perks but waiting that long for the payout has finally made me planning to break away before end of the year.
lmb219 2 reviews
United States
No rules bonuses, no max cash out, games are fun. Possible to win large amounts. I have cashed out over 12,000 here, and so far have received about half, so I am hopeful that I will receive the rest. I would definitely suggest wire transfer or some other means then check next time!
Overall, terrible customer service, live chat disconnects you if you say something they don't like. There are exceptions, but they are few and far between.

Also, payouts are extraordinarily slow. I've requested payouts by check, and it is taken approximately two months on average to receive a pay out. They do pay, but they do not communicate anything about the pay out well, nor will you ever get a straight answer on when to expect your payment.
Planet 7's customer service is unbeatable. I can always expect a response from them 24/7 using email or their chat feature.

Withdrawal requests are approved in a relatively short amount of time as long as the required personal documentation is provided.

Withdrawals were a bit slow to arrive but I expected this from other reviews here. I would expect 60-90 days for a check to arrive. I received all that I had won however.

I can honestly recommend this casino. Just be prepared to wait on their long processing time for withdrawals. Not to worry. You will get paid.
tag1980 2 reviews
United States
Up to date games suite. It is standard RTG, so nothing very special here except bogus bonuses to get you to play.
I will not go into all the other things that make this a horrible place to play. But I do want to mention that I took a long break from playing here, and recently came back due to a free bonus. I immediately began receiving tons of scam phone calls that I hadn't received in months. I believe that the calls are directly related to my having logged in again to play at this site. They are crooked in more ways than you think.
MatyrylGrl 2 reviews
United States
Free spins but if you win they will not give it to you.
I requested a withdrawal in June for $900 and when I inquired about it, I was advised the money is not real money and I only can withdraw $100. So I said fine whatever. Customer service told me they will email me with the FedEx tracking no. Never got the email and FedEx attempted to deliver but no one was home last September, SEPTEMBER ok. When I called FedEx if they can re-deliver, they were advised by the sender to destroy it. I just spoke to a customer service rep via chat after waiting for 30 mins just to talk to one, asking what happen to my request and the rep gave me the tracking no. Grrrr I just told him what happened and now he told me to call back tomorrow and will forward the issue to the manager. 4 freaking months just for a $100 and I still don't have it!!! Will never play on this casino ever again!!!!
Deborah1971 1 review
United States
I like the speed of the slots and the winning is good.
Payouts are a struggle to get. First payout took 6 weeks after contacting them continually. My second payout for 1500 as opposed to the first of 200 I've yet to see. And now I can't get an answer when I call, chat conveniently ends before I get answered and this is after waiting on hold for a live chat support person for around 30 min. They say 24/7 but the last chat said most employees had gone home for the day since it was late in Purue? My advice- do t expect any large payout.
jeterfe 3 reviews
United States
Love the games. They have a wide variety and many with bonus rounds. I can play for a small amount like $3 or $5 and still win. I can sometimes go higher to $12 and still win.
I do not like that they are slow to pay you when you do win. I have been playing since January of this year. I have won lots of times but typically did not withdraw as it takes a while for them to approve the withdrawal. By the time they approve it, I had cancelled the withdrawal and spent all the money.

However when I did finally when and decided to withdraw, they are super slow. They also take the bonus money away from you if you win which is disappointing. If they got their withdrawals straight, they might be one of the better casinos.
Tee8390 2 reviews
United States
This casino has a lot of great games to play and they are always offering daily promos such as free spins.
The only downside is that the payout is too slow. I've been waiting for over a month now and have yet received anything. If you are trying to get a hold of customer service I advise you to use the online chat its faster.
cjacobs611 1 review
United States
A lot of good slots. Good bonuses. Big payouts if play a decent bet. I've won 2500 and 5000 in last month and been paid via bank wire.

You must be aware of what bonus you use because of restrictions. I use no max cashout bonuses usually 200% match. If you use a higher one there is probably a max cashout of 10x. They are very open about it and you can talk live chat very quickly and they are very nice and honest.

The negative reviews are mostly from people winning on restricted bonuses. This is the only online casino that I have cashed out on. After you give all the docs they can bank wire in about 5 days for me. Don't bother with check. It's gambling people, you can't win every time. But I have successfully won and got paid multiple times. I've played them all. I recommend talking to live chat before depositing they will help you. BTW the 2500 was won on Achilles and 5000 on Nova 7's. Also my normal deposit is only around $50. Play until your up then up your bet! Good luck.
Not winning the BIG ONE! The interface needs some work. Some games wont maximize or adjust sound.
jedwidit 3 reviews
United States
The only 2 things I enjoy from this lousy casino is their daily free spins and Enchanted Garden 2 slots.
LiveChat is a completely and utterly shocking joke! They're constantly always disconnecting me from chat. Response is way too too slow. Payouts is super slow, even with a wire transfer! Still waiting for a wire transfer of $2,500 and have yet to get any firm response from LiveChat, regarding the current status of my payment.

Casinos are suppose to be 24 hours 7 days a week with Staff available to help w/ all of it's customers questions and concerns, payouts should be paid right there and then, regardless of any casinos being "Online."

****I would definitely not recommend this Online Casino to anyone whether you're from the US or outside of US.****
I like the concept of the casino. It makes you feel like you are there in reality.
I have been waiting on a withdrawal since the beginning of August. Every time I speak to a representative they give me the run around. They are full of scams. I don't understand how it is so easy for us to deposit money from our accounts but when we want our winnings it's a big game. I would not recommend this online casino and I won't be depositing again. A waste of money.
UnhappyPlayer 1 review
United States
I have found that when you win there is always some sort of rule that makes you unable to withdrawal any of the money you won fairly. I won $1000 and tried to request a check and today I learned that I used "mixed promotions" so they took the money completely away and I will not a see a dime of it. A complete scam. You can't use any of their promotions to actually win but every time you log in it is asking you to "click here for free spins". Had I realized with all their convoluted rules that by clicking on those it would void me from actually winning anything real I would have never done it. BIG WASTE OF MONEY. On top of that I had to contact them on the status of the withdrawal because they give no information and no one bothered to contact me to let me know it wasn't going to happen.
rippedoff 2 reviews
United States
I do not like casinos that have cheats written into their software.
This casino and I would guess all of their sister casinos are cheating players.I am now certain of it. I have made a couple deposits at this casino to the tune of about 500 bucks. I was winning and at one point.I now kick myself for not cashing out. I lost all of it, I couldn't win a spin on any game. Completely ridiculous and I was beyond frustrated. I watched the reels stutter and what appeared to look like a winning spin would end up a loser. Many times when I hit to stop the reels they continued spinning and spinning and took sometimes 20 seconds before they stopped.So, I opened up my task manager and made the window small and left it open on the screen and I observed it as I played.(you can not play in full screen mode if you want to do this).Every single time my reels stuttered and the outcome of the spin changed, a com surrogate opened up in the processes window.I watched this happen well over a thousand times.So, I'm not speculating or suspicious that this casino cheats, I know they do.I would urge all of you who play at this casino or any other casino to open up your task manager and open the processes tab.Then just watch to see what is running in the background processes.Random my ass! I will bet money that you will also see com surrogate pop up over and over again- (I always right click it and end task and it returns moments later to change the reels).

The other issue that I have.I have never had an organizations tell me that they need photo copies of my credit card, front and back, a photo copy of a bill to prove my home address, a photo copy of my liscense...I was extremely uncomfortable to send off photos of this stuff, alls someone needs now is my ss# and they have everything one would need to steal an identity.
winning1234 1 review
United States
Like most people, I enjoy the quality of the slots and graphics. My most recent love is Pirate Isle. I can easily get over $1500 ahead - but just as easily loose it.
Like everyone else, the payout speed has been horrible. They claim it takes 2 days to process your request which means the money sits there for 3 days - an easy target to go back and gamble with. I went through my $1500 winnings this wa (bad me ;-) - then there is 7 days before they send the check - well supposed to be. It's been 12 and they still have not sent mine. 3) It is a bit sketchy when they tell you not to tell the bank that the money is from an online casino.

Once they have your winnings, you can reach out and chat with support, sure -but they say the same thing there's nothing they can do - I reached out to ally who is supposed to be taking care of these delays, but just got a form email saying there are delays. Then they don't offer any incentives for the inconvenience either. Something should be given. I'd be happy with free slot play.
ReneeDragonfly 4 reviews
United States
I love the games.You are able to speak to a VIP Host. Customer service reps are very friendly. If the payouts did not take so long I would play on there more often. Live chat reps respond very fast.
The payouts take way to long. I had to make a complaint on AskGamblers to get my winnings. Received everything I was owed 2 days after my complaint was published.

When you are given a bonus, if you win the bonus is deducted from your winnings. Better to play with your own money.
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