Warning: Players may experience slower payouts, but will be paid.

Planet 7 Casino

3.54
PLAYERS FROM UNITED STATES ACCEPTED

Not recommended Casino

Part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.

Planet 7 Casino Reviews by Players

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nickroo44 2 reviews
United States
Message
Free spins are cool, like the bonus slots and craps
Same as everyone. Don't get paid. If I can't get my winnings, Becasue "they had an unusual amount of withdrawl requests" ok. Then Emails get ignored. It is basically theft. In addition someone is now trying to hack my email account. Worst online experience I have had.
nickroo44 2 reviews
United States
Message
Liked Playing the games. And the free spins daily are cool.
Same problem it seems as everyone else. Don't get paid. Request was approved on August 18th. Still no funds. Also no response on emails regarding the issue. If I can't get my winnings, so be it. If I cant get my money back that I deposited then it is nothing more than theft!
jedwidit 1 review
United States
Message
The only 2 things I enjoy from this lousy casino is their daily free spins and Enchanted Garden 2 slots.
LiveChat is a completely and utterly shocking joke! They're constantly always disconnecting me from chat. Response is way too too slow. Payouts is super slow, even with a wire transfer! Still waiting for a wire transfer of $2,500 and have yet to get any firm response from LiveChat, regarding the current status of my payment.

Casinos are suppose to be 24 hours 7 days a week with Staff available to help w/ all of it's customers questions and concerns, payouts should be paid right there and then, regardless of any casinos being "Online."

****I would definitely not recommend this Online Casino to anyone whether you're from the US or outside of US.****
I like the concept of the casino. It makes you feel like you are there in reality.
I have been waiting on a withdrawal since the beginning of August. Every time I speak to a representative they give me the run around. They are full of scams. I don't understand how it is so easy for us to deposit money from our accounts but when we want our winnings it's a big game. I would not recommend this online casino and I won't be depositing again. A waste of money.
UnhappyPlayer 1 review
United States
Message
I have found that when you win there is always some sort of rule that makes you unable to withdrawal any of the money you won fairly. I won $1000 and tried to request a check and today I learned that I used "mixed promotions" so they took the money completely away and I will not a see a dime of it. A complete scam. You can't use any of their promotions to actually win but every time you log in it is asking you to "click here for free spins". Had I realized with all their convoluted rules that by clicking on those it would void me from actually winning anything real I would have never done it. BIG WASTE OF MONEY. On top of that I had to contact them on the status of the withdrawal because they give no information and no one bothered to contact me to let me know it wasn't going to happen.
rippedoff 2 reviews
United States
Message
I do not like casinos that have cheats written into their software.
This casino and I would guess all of their sister casinos are cheating players.I am now certain of it. I have made a couple deposits at this casino to the tune of about 500 bucks. I was winning and at one point.I now kick myself for not cashing out. I lost all of it, I couldn't win a spin on any game. Completely ridiculous and I was beyond frustrated. I watched the reels stutter and what appeared to look like a winning spin would end up a loser. Many times when I hit to stop the reels they continued spinning and spinning and took sometimes 20 seconds before they stopped.So, I opened up my task manager and made the window small and left it open on the screen and I observed it as I played.(you can not play in full screen mode if you want to do this).Every single time my reels stuttered and the outcome of the spin changed, a com surrogate opened up in the processes window.I watched this happen well over a thousand times.So, I'm not speculating or suspicious that this casino cheats, I know they do.I would urge all of you who play at this casino or any other casino to open up your task manager and open the processes tab.Then just watch to see what is running in the background processes.Random my ass! I will bet money that you will also see com surrogate pop up over and over again- (I always right click it and end task and it returns moments later to change the reels).

The other issue that I have.I have never had an organizations tell me that they need photo copies of my credit card, front and back, a photo copy of a bill to prove my home address, a photo copy of my liscense...I was extremely uncomfortable to send off photos of this stuff, alls someone needs now is my ss# and they have everything one would need to steal an identity.
winning1234 1 review
United States
Message
Like most people, I enjoy the quality of the slots and graphics. My most recent love is Pirate Isle. I can easily get over $1500 ahead - but just as easily loose it.
Like everyone else, the payout speed has been horrible. They claim it takes 2 days to process your request which means the money sits there for 3 days - an easy target to go back and gamble with. I went through my $1500 winnings this wa (bad me ;-) - then there is 7 days before they send the check - well supposed to be. It's been 12 and they still have not sent mine. 3) It is a bit sketchy when they tell you not to tell the bank that the money is from an online casino.

Once they have your winnings, you can reach out and chat with support, sure -but they say the same thing there's nothing they can do - I reached out to ally who is supposed to be taking care of these delays, but just got a form email saying there are delays. Then they don't offer any incentives for the inconvenience either. Something should be given. I'd be happy with free slot play.
ReneeDragonfly 3 reviews
United States
Message
I love the games.You are able to speak to a VIP Host. Customer service reps are very friendly. If the payouts did not take so long I would play on there more often. Live chat reps respond very fast.
The payouts take way to long. I had to make a complaint on AskGamblers to get my winnings. Received everything I was owed 2 days after my complaint was published.

When you are given a bonus, if you win the bonus is deducted from your winnings. Better to play with your own money.
Raywill84 1 review
United States
Message
I enjoyed playing with planet 7 because of the numerous bonus offers and daily free spins. Also deposit methods are not complicated.
Even Though depositing is easy I can't say the same for withdrawal. I have been attempting to make a withdrawal since 8/8/16. I was denied several times due to "documents", I have sent everything needed multiple times to every email I can get.

I connect with chat everyday not to be a nuisance but to get a insight on the status. If I were given a email on the status or a update I wouldn't even bother.

I am beginning to think that I am not gonna get a payout.

If the payout process was less of a hassle I would recommend and even return.
zingazing 2 reviews
United States
Message
I love the games at Planet 7. The slots are a kick and they are indeed loose. They also have a fairly good mobile interface for some of the slots.
THE PAYOUTS. Their web site says:

Planet 7 Casino prides itself on providing prompt payouts. All withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request. Your payment will be made within 7 business days after approval. We will notify you by email when your withdrawal is requested, approved and sent.

That is complete BS. My first payout was approved Aug. 3. It is now the 16th. I'm still waiting for my check. Heck, I'm still waiting for my payout "sent" email.

I requested another payout on Aug 6. Still hasn't been approved. Live Chat no help: "We will escalate and it will be approved within 24 hours." That did not happen. Both of my emails to support, which promises to answer you back within one business day, have been ignored for days. Live Chat still no help: "I'm sure it will be approved shortly."

Bottom line: I love playing here, but I'm not going to anymore because of the false info on their website about payouts. I have yet to decide if the process is slow, or if the casino has simply disappeared off the face of the earth. I would not recommend this casino to any U.S. player.
Sabrina3939 5 reviews
United States
Message
I like the games Planet 7 offers, various deposit methods.

The Slots are not Tight at all. You can win money here!! Nobody can "Win" off of every single deposit they make. But my 1st withdrawal was done using No Bonus at all.

Deposited a few more times, didn't win anything and then used a Deposit Bonus, I won off of it and requested a Cashout. Got verified after sending in all documents and it went smoothly. ..

It does take a little while to get paid but they have always paid me. Really think the reason for the long wait on payouts is because it is hard to send checks or wires to players in the USA and to find a Great Processor to do just that.

And I see people on here thinking a Casino is "Fishy " cause they don't want you to tell your Bank it's a Gambling Transaction... Really ??? Folks read the Gambling laws in the United States, yes the law is not specific but the Banks have AGREED with the Goverment NOT to process "Known" Gambling Bank wires, Checks, Etc..Soo NO never tell your Bank that your check is from Gambling winnings !!!

Educate yourselves before you Deposit & Gamble in your Country of residence ... Lord and I don't even work for Planet7 .
Long payouts need correcting, and I didn't like the fact that I no longer am eligible for the Free Daily spins as a depositing player ( that was Cut off the day I requested my 2nd withdrawal) and since that 2nd withdrawal I can no longer use ANY No Rules/No Max Cash out Bonuses. I never abused them, as my 1st payout was from a deposit using NO Bonus of any kind. I made more deposits using Bonuses, then I got a Win with 1 and Cashed out.

Then Poof, no daily spins from then on. Now I can only use Bonus Codes with wagering 30 times and a Max of 10 times my Deposit to Cashout.Basically I can NEVER hit a jackpot and expect to be paid.

Manager stated: I didn't need Daily Spins or No Rules / No Max bonuses to Win anymore.Doesn't make sense to me. I do give credit where credit is deserved and "Tawni" that handles complaints on here is Top Notch. She gets things moving and things done and gets people PAID!! She deserves a huge pay raise for the stuff she puts up with on here.

This is my review, I will raise it up more stars once payout times improve and the "Bonus thing" is straighten out. For Depositing players.
I really like the layout of planet 7 casino.. and the RTG software

Friendly staff have had several withdrawals, first one was slow but since they have been taken care of in a timely manner.

I am waiting on 4 current withdrawals.. they will be taken care of soon I'mean sure only been 5 days....
Slow payouts.. .my only problem. I would recommend this casino...
Nice games, no deposit bonuses between deposits, friendly chat support
Very, very slow payout. I tested a small payout ($100) and it took 6 weeks to get it, ONLY after filing a complaint here. Then the only withdrawal method for US is by foreign check, so had to physically go to my bank branch which is 45 minutes away. Then got asked all kinds of questions about the check by the teller, and it's not clear when my bank will release the funds to me.

I don't even want to play here any more because I feel like dealing with the winnings is not worth the stress. Can't recommend to anyone in the US. Look for ones that do wire transfer withdrawals.
Tonguitas D. 2 reviews
Argentina
Message
Some games; but avoid to play on this casino they change rules as you get any wining to not giving you this.
I register onto Planet 7 Casino; after I played my welcome bonus and reach the minimum for taking out my wining and after no response, contact chat support and they block my account and told me that I am not eligible for bonuses but NEVER let me know this; even while I was playing from my Tablet or PC not get any information about this.... PLEASE AVOID PLAYING IN THIS CASINO AT ALL!!
Its kind of hard to like something when its not doing there part (like paying there payouts). The free spin are nice, but they take all your winnings back too (more a dislike)!
Nothing but excuses about payouts, and I'm not the only person that is having this issue.. so its a 1 star tell I receive my pay put winnings. But more then likely I will not be playing on this site along with there sister sites as well... STAY CLEAR unless you want to WAIT ages for your MONEY AND GET JERKED AROUND!
ponzlaw 1 review
United States
Message
They make up reasons for not paying and keep requiring you to jump through hoops trying to avoid paying. They tell me they cant send a check because of massive delays and to do a wire transfer into my bank. They will not send to intermediary bank and there are only 2 banks I found that allows direct foreign wire transfers so I had to open a checking account at one of those banks. Still waiting.
I have been patient as possible with planet 7 about my APPROVED WITHDRAWALS; one for $1900, another for $365 and another for $1455. Now I have contacted the casino via live chat and they explained to me that the issue is no longer in their department, that it's in escalations. Now I contacted escalations and payout but no one has yet to inform me of anything. I'm one that is a very patient person but when I feel like you are giving me the run around, then that's when I have a problem.

In case planet 7 casino wants to reply and explain to me why I'm not being treated like the same person I was when I played with this casino; my user name is alligator 61.....
Tyler P. 1 review
United States
Message
SCAM!!!!!

I legitimately won $1,000 but they gave me every excuse that does not make sense and now my widthdraw is $600...but that was 4 months ago. I have contacted them countless times and they just will not give me my money. They find out every excuse as well to not pay me. Its usually a waiting game. They say it will be there by a certain date then when its not and you call, they start the process over again. BEWARE
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