Hi, I recently started using Planet 7 Casino, and have been very satisfied with pretty much everything. I personally do not understand people complaining because through live chat, it is possible to talk with representative right away. Representatives are very kind and willing to help. The games seem to be pretty fair (software games, if you don't think ), and I like the fact that they also offer live games. I recently asked for withdrawal and it has been approved. I was given a call about when and how the checks will be delivered. I think people should definitely read company policies that are easy to find in the internet before complaining.
This really is a good casino (Please see the dislike section for my rebuttals about what people complain). What people should be aware of is that normally websites like this have statistical bias, meaning that it is mostly the ones with very strong opinions who leaves reviews (and that is mostly dissatisfied customers, because satisfied customers do not spare time to write reviews).
So far, my personal experience with Planet 7 has been awesome. I do mean it. I was really scared about playing online casino in the beginning, and thus did tons of research before I did. I compared a lot of casinos, and I tried tiny bit of money in each website to see any signs of red flag. Now, I am sticking with Planet 7.
Based on my observations, it seems to me that most of the disputes uploaded here have been resolved, and Planet 7 casino seems to comment very quickly to people's disputes. If they were scam and they do not care about customers at all, they would not even bother spending time to leave comments for open disputes. This is a long review, but I just wanted to leave this because I personally felt bad about this casino, which I enjoy using, being depicted badly.
The average rating of Planet 7 is pretty high in some websites, but here there seems to be a higher concentration of bad reviews. I just wanted to balance that out by adding my opinion.
The following may be the things that people may complain about:
* This is more like my counterargument: But I do not think you will complain about the following once you know these before you play (When you are about to use a company's service please study the terms and conditions, and please do not complain about publicly notified policies).
1) Slow payment - Yes, it takes about ~5 business days until approval, ~7 business days until processing + additional shipping period. It may take up to 3 wks for you to get the money. HOWEVER, it does not mean that it will not be paid. [Also, there is a certain amount of processing fee (FedEx etc.) $20/$40 depending on the amount.
2) Slow representative response - Use live chat instead of email. Live chat is available 24/7 and it connects you with representatives in a few seconds. Email response takes some time. Based on my experience, it may take about ~3 days to get a response.
3) Withdrawal restrictions - Most casinos do have some sort of restrictions. Casino does not exist to give away free money. By getting some bonuses, one should expect to have some strings attached to it. Please read the terms and conditions of bonuses before redeeming coupon! Please do not complain about this fact, because some playthrough rules exist in every casino, and based on my experience, their requirements are not too different from other casinos.