Warning: Players may experience slower payouts, but will be paid.

Planet 7 Casino


Not recommended Casino

Part of the Crystal Palace Group who have been reported for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.

Planet 7 Casino Reviews by Players


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tag1980 2 reviews
United States
Up to date games suite. It is standard RTG, so nothing very special here except bogus bonuses to get you to play.
I will not go into all the other things that make this a horrible place to play. But I do want to mention that I took a long break from playing here, and recently came back due to a free bonus. I immediately began receiving tons of scam phone calls that I hadn't received in months. I believe that the calls are directly related to my having logged in again to play at this site. They are crooked in more ways than you think.
MatyrylGrl 2 reviews
United States
Free spins but if you win they will not give it to you.
I requested a withdrawal in June for $900 and when I inquired about it, I was advised the money is not real money and I only can withdraw $100. So I said fine whatever. Customer service told me they will email me with the FedEx tracking no. Never got the email and FedEx attempted to deliver but no one was home last September, SEPTEMBER ok. When I called FedEx if they can re-deliver, they were advised by the sender to destroy it. I just spoke to a customer service rep via chat after waiting for 30 mins just to talk to one, asking what happen to my request and the rep gave me the tracking no. Grrrr I just told him what happened and now he told me to call back tomorrow and will forward the issue to the manager. 4 freaking months just for a $100 and I still don't have it!!! Will never play on this casino ever again!!!!
Deborah1971 1 review
United States
I like the speed of the slots and the winning is good.
Payouts are a struggle to get. First payout took 6 weeks after contacting them continually. My second payout for 1500 as opposed to the first of 200 I've yet to see. And now I can't get an answer when I call, chat conveniently ends before I get answered and this is after waiting on hold for a live chat support person for around 30 min. They say 24/7 but the last chat said most employees had gone home for the day since it was late in Purue? My advice- do t expect any large payout.
jeterfe 3 reviews
United States
Love the games. They have a wide variety and many with bonus rounds. I can play for a small amount like $3 or $5 and still win. I can sometimes go higher to $12 and still win.
I do not like that they are slow to pay you when you do win. I have been playing since January of this year. I have won lots of times but typically did not withdraw as it takes a while for them to approve the withdrawal. By the time they approve it, I had cancelled the withdrawal and spent all the money.

However when I did finally when and decided to withdraw, they are super slow. They also take the bonus money away from you if you win which is disappointing. If they got their withdrawals straight, they might be one of the better casinos.
Tee8390 2 reviews
United States
This casino has a lot of great games to play and they are always offering daily promos such as free spins.
The only downside is that the payout is too slow. I've been waiting for over a month now and have yet received anything. If you are trying to get a hold of customer service I advise you to use the online chat its faster.
cjacobs611 1 review
United States
A lot of good slots. Good bonuses. Big payouts if play a decent bet. I've won 2500 and 5000 in last month and been paid via bank wire.

You must be aware of what bonus you use because of restrictions. I use no max cashout bonuses usually 200% match. If you use a higher one there is probably a max cashout of 10x. They are very open about it and you can talk live chat very quickly and they are very nice and honest.

The negative reviews are mostly from people winning on restricted bonuses. This is the only online casino that I have cashed out on. After you give all the docs they can bank wire in about 5 days for me. Don't bother with check. It's gambling people, you can't win every time. But I have successfully won and got paid multiple times. I've played them all. I recommend talking to live chat before depositing they will help you. BTW the 2500 was won on Achilles and 5000 on Nova 7's. Also my normal deposit is only around $50. Play until your up then up your bet! Good luck.
Not winning the BIG ONE! The interface needs some work. Some games wont maximize or adjust sound.
jedwidit 2 reviews
United States
The only 2 things I enjoy from this lousy casino is their daily free spins and Enchanted Garden 2 slots.
LiveChat is a completely and utterly shocking joke! They're constantly always disconnecting me from chat. Response is way too too slow. Payouts is super slow, even with a wire transfer! Still waiting for a wire transfer of $2,500 and have yet to get any firm response from LiveChat, regarding the current status of my payment.

Casinos are suppose to be 24 hours 7 days a week with Staff available to help w/ all of it's customers questions and concerns, payouts should be paid right there and then, regardless of any casinos being "Online."

****I would definitely not recommend this Online Casino to anyone whether you're from the US or outside of US.****
I like the concept of the casino. It makes you feel like you are there in reality.
I have been waiting on a withdrawal since the beginning of August. Every time I speak to a representative they give me the run around. They are full of scams. I don't understand how it is so easy for us to deposit money from our accounts but when we want our winnings it's a big game. I would not recommend this online casino and I won't be depositing again. A waste of money.
UnhappyPlayer 1 review
United States
I have found that when you win there is always some sort of rule that makes you unable to withdrawal any of the money you won fairly. I won $1000 and tried to request a check and today I learned that I used "mixed promotions" so they took the money completely away and I will not a see a dime of it. A complete scam. You can't use any of their promotions to actually win but every time you log in it is asking you to "click here for free spins". Had I realized with all their convoluted rules that by clicking on those it would void me from actually winning anything real I would have never done it. BIG WASTE OF MONEY. On top of that I had to contact them on the status of the withdrawal because they give no information and no one bothered to contact me to let me know it wasn't going to happen.
rippedoff 2 reviews
United States
I do not like casinos that have cheats written into their software.
This casino and I would guess all of their sister casinos are cheating players.I am now certain of it. I have made a couple deposits at this casino to the tune of about 500 bucks. I was winning and at one point.I now kick myself for not cashing out. I lost all of it, I couldn't win a spin on any game. Completely ridiculous and I was beyond frustrated. I watched the reels stutter and what appeared to look like a winning spin would end up a loser. Many times when I hit to stop the reels they continued spinning and spinning and took sometimes 20 seconds before they stopped.So, I opened up my task manager and made the window small and left it open on the screen and I observed it as I played.(you can not play in full screen mode if you want to do this).Every single time my reels stuttered and the outcome of the spin changed, a com surrogate opened up in the processes window.I watched this happen well over a thousand times.So, I'm not speculating or suspicious that this casino cheats, I know they do.I would urge all of you who play at this casino or any other casino to open up your task manager and open the processes tab.Then just watch to see what is running in the background processes.Random my ass! I will bet money that you will also see com surrogate pop up over and over again- (I always right click it and end task and it returns moments later to change the reels).

The other issue that I have.I have never had an organizations tell me that they need photo copies of my credit card, front and back, a photo copy of a bill to prove my home address, a photo copy of my liscense...I was extremely uncomfortable to send off photos of this stuff, alls someone needs now is my ss# and they have everything one would need to steal an identity.
winning1234 1 review
United States
Like most people, I enjoy the quality of the slots and graphics. My most recent love is Pirate Isle. I can easily get over $1500 ahead - but just as easily loose it.
Like everyone else, the payout speed has been horrible. They claim it takes 2 days to process your request which means the money sits there for 3 days - an easy target to go back and gamble with. I went through my $1500 winnings this wa (bad me ;-) - then there is 7 days before they send the check - well supposed to be. It's been 12 and they still have not sent mine. 3) It is a bit sketchy when they tell you not to tell the bank that the money is from an online casino.

Once they have your winnings, you can reach out and chat with support, sure -but they say the same thing there's nothing they can do - I reached out to ally who is supposed to be taking care of these delays, but just got a form email saying there are delays. Then they don't offer any incentives for the inconvenience either. Something should be given. I'd be happy with free slot play.
ReneeDragonfly 3 reviews
United States
I love the games.You are able to speak to a VIP Host. Customer service reps are very friendly. If the payouts did not take so long I would play on there more often. Live chat reps respond very fast.
The payouts take way to long. I had to make a complaint on AskGamblers to get my winnings. Received everything I was owed 2 days after my complaint was published.

When you are given a bonus, if you win the bonus is deducted from your winnings. Better to play with your own money.
Raywill84 1 review
United States
I enjoyed playing with planet 7 because of the numerous bonus offers and daily free spins. Also deposit methods are not complicated.
Even Though depositing is easy I can't say the same for withdrawal. I have been attempting to make a withdrawal since 8/8/16. I was denied several times due to "documents", I have sent everything needed multiple times to every email I can get.

I connect with chat everyday not to be a nuisance but to get a insight on the status. If I were given a email on the status or a update I wouldn't even bother.

I am beginning to think that I am not gonna get a payout.

If the payout process was less of a hassle I would recommend and even return.
zingazing 2 reviews
United States
I love the games at Planet 7. The slots are a kick and they are indeed loose. They also have a fairly good mobile interface for some of the slots.
THE PAYOUTS. Their web site says:

Planet 7 Casino prides itself on providing prompt payouts. All withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request. Your payment will be made within 7 business days after approval. We will notify you by email when your withdrawal is requested, approved and sent.

That is complete BS. My first payout was approved Aug. 3. It is now the 16th. I'm still waiting for my check. Heck, I'm still waiting for my payout "sent" email.

I requested another payout on Aug 6. Still hasn't been approved. Live Chat no help: "We will escalate and it will be approved within 24 hours." That did not happen. Both of my emails to support, which promises to answer you back within one business day, have been ignored for days. Live Chat still no help: "I'm sure it will be approved shortly."

Bottom line: I love playing here, but I'm not going to anymore because of the false info on their website about payouts. I have yet to decide if the process is slow, or if the casino has simply disappeared off the face of the earth. I would not recommend this casino to any U.S. player.
I like the games Planet 7 offers, various deposit methods.

The Slots are not Tight at all. You can win money here!! Nobody can "Win" off of every single deposit they make. But my 1st withdrawal was done using No Bonus at all.

Deposited a few more times, didn't win anything and then used a Deposit Bonus, I won off of it and requested a Cashout. Got verified after sending in all documents and it went smoothly. ..

It does take a little while to get paid but they have always paid me. Really think the reason for the long wait on payouts is because it is hard to send checks or wires to players in the USA and to find a Great Processor to do just that.

And I see people on here thinking a Casino is "Fishy " cause they don't want you to tell your Bank it's a Gambling Transaction... Really ??? Folks read the Gambling laws in the United States, yes the law is not specific but the Banks have AGREED with the Goverment NOT to process "Known" Gambling Bank wires, Checks, Etc..Soo NO never tell your Bank that your check is from Gambling winnings !!!

Educate yourselves before you Deposit & Gamble in your Country of residence ... Lord and I don't even work for Planet7 .
Long payouts need correcting, and I didn't like the fact that I no longer am eligible for the Free Daily spins as a depositing player ( that was Cut off the day I requested my 2nd withdrawal) and since that 2nd withdrawal I can no longer use ANY No Rules/No Max Cash out Bonuses. I never abused them, as my 1st payout was from a deposit using NO Bonus of any kind. I made more deposits using Bonuses, then I got a Win with 1 and Cashed out.

Then Poof, no daily spins from then on. Now I can only use Bonus Codes with wagering 30 times and a Max of 10 times my Deposit to Cashout.Basically I can NEVER hit a jackpot and expect to be paid.

Manager stated: I didn't need Daily Spins or No Rules / No Max bonuses to Win anymore.Doesn't make sense to me. I do give credit where credit is deserved and "Tawni" that handles complaints on here is Top Notch. She gets things moving and things done and gets people PAID!! She deserves a huge pay raise for the stuff she puts up with on here.

This is my review, I will raise it up more stars once payout times improve and the "Bonus thing" is straighten out. For Depositing players.
Tommy54 1 review
United States
I really like the layout of planet 7 casino.. and the RTG software

Friendly staff have had several withdrawals, first one was slow but since they have been taken care of in a timely manner.

I am waiting on 4 current withdrawals.. they will be taken care of soon I'mean sure only been 5 days....
Slow payouts.. .my only problem. I would recommend this casino...
tag1980 2 reviews
United States
Nice games, no deposit bonuses between deposits, friendly chat support
Very, very slow payout. I tested a small payout ($100) and it took 6 weeks to get it, ONLY after filing a complaint here. Then the only withdrawal method for US is by foreign check, so had to physically go to my bank branch which is 45 minutes away. Then got asked all kinds of questions about the check by the teller, and it's not clear when my bank will release the funds to me.

I don't even want to play here any more because I feel like dealing with the winnings is not worth the stress. Can't recommend to anyone in the US. Look for ones that do wire transfer withdrawals.
Tonguitas D. 2 reviews
Some games; but avoid to play on this casino they change rules as you get any wining to not giving you this.
I register onto Planet 7 Casino; after I played my welcome bonus and reach the minimum for taking out my wining and after no response, contact chat support and they block my account and told me that I am not eligible for bonuses but NEVER let me know this; even while I was playing from my Tablet or PC not get any information about this.... PLEASE AVOID PLAYING IN THIS CASINO AT ALL!!
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