AskGamblers Casino Complaint Service Report for 2009 - 2014

AskGamblers Casino Complaint Service Report for 2009 - 2014

November 3, 2015.

More than five extremely hardworking years have passed since we launched the unique AskGamblers Casino Complaint Service which has, up to now, helped our members return an absolutely fabulous amount of $2 701 808 in total. Due to the huge interest in our complaint service from both online players and people from the industry, AskGamblers decided to shed some light upon it and give you an exclusive look from inside for the first time.

Curious to know more already? Just read this story and find out more about AskGamblers Casino Complaint Service including interesting data such as the total amount of money returned to players, top 5 resolved complaints with the biggest amounts involved, online casinos with most complaints, and players with most complaints to name a few.

Submitted complaints up to now

AskGamblers Casino Complaint Service was launched in July 2009 and since then 4403 complaints have been submitted.

Even though we try hard to help out as many players as possible, we are not able to publish each and every complaint due to several factors that we take into account. Therefore, out of 4403 complaints, we have published 3132, and rejected 1271 (which is actually only 28.71% of all complaints). Obviously, we are doing our best to accept as many complaints as we can, and try to assist everyone in their time of need. We don’t like to brag, but it seems that we have done a pretty awesome job so far.

Published Complaints

In total, we have published 3132 complaints against 390 online casinos. Up to now, 1762 were resolved successfully and in that way we have returned a stunning amount of $2 701 808 to players all around the world.

We receive and accept complaints regarding different issues including payments, bonuses, account handling, software, deposits and other. We further divide these categories into various subcategories. Each one of them comes with brief explanation, FAQ explaining what might be the cause for the issue to arise, and quick tips for a resolution before the complaint is even being submitted. You could see at the chart below what are the most common reasons that drive our members to submit a complaint. The reasons are further explained by categories and subcategories along with top 5 of our all time most active complainants.

Players who submit complaints

Doing all of this wouldn’t be possible at all if it weren’t for you guys, the AskGamblers members, who are ready to stand up to online casinos when you feel your rights were somehow infringed, and demand justice. The total number of players who submitted complaints is 3175 and that is yet another stunning number. A quick comparison with the overall number of AskGamblers members reveals that almost 5% of them have already used AskGamblers Casino Complaint Service at least once. What's more, it is often the case that players return to ask for our help to solve more than one issue. The top 5 complainants from the above chart is a great example that sometimes players rely on us even beyond our expectations.

Casinos with most complaints

As we have already mentioned, players have submitted complaints against 390 online casinos. Some casinos have repeatedly found themselves in dispute with their players over the years.

Here is a list of 10 casinos with the most complaints:

  1. Silver Oak Casino – 124
  2. NetBet Casino – 101
  3. Cool Cat Casino – 72
  4. WinPalace Casino – 70
  5. Club Player Casino – 62
  6. Slots Of Vegas Casino – 62
  7. Pamper Casino – 62
  8. Slots Jungle Casino – 59
  9. Winner Casino – 59
  10. Grand Reef Casino – 54

Just to give you a better sense of what we are talking about, we singled out top 5 resolved complaints with the biggest amounts involved:

  1. Missing withdrawal worth £108 927 at Wild Jack Casino
    This is an example of how a huge issue like this can be resolved quickly when both parties are ready to cooperate.
  2. Delayed $90 000 withdrawal at Come On Casino due to holidays
    This complaint shows us that some online casinos react quickly in order to resolve a problem.
  3. Golden Palace Casino refused to pay the remaining €80 000 of a jackpot
    However, not all complaints are resolved easily and this is an example of a difficult and long dispute that took a lot of time and effort to be finally resolved.
  4. Painful withdrawal worth $53 000 at Slot Madness Casino
    Good communication and effort to resolve the casino complaint restores the player’s trust in the casino as it is the case in this example.
  5. €34 000 win and the immediate closure of the account at Betfair Casino
    Sometimes, it takes only a few days to resolve a complaint even when the amount is pretty big like this one.

Reasons for rejecting a complaint

As you can see in the chart above, the most often reason for not publishing a complaint is the lack of information. Therefore, we urge you to be detailed when explaining your problem and attach any proof that you have got. The more we know about it, the better the chances are we can help you.

Another frequent reason for rejecting a complaint is when complainant is trying to post and report an issue more than once, as we do not post twice a complaint on one and the same  issue.

The fact that no particular demands have been stated in the online casino complaint is another reason that permits us from publishing a complaint. In order for us to help you, you need to state clearly what the problem is.

There are a few more reasons that do not allow us to publish your complaint such as language, behavior, not a casino related complaint and casino not being listed in AskGamblers. We have tried, but we are not able to help you if we do not understand a word you have written. So, please make sure you submit a complaint in English.

After a few attempts to help players who have issues with casinos that are not on AskGamblers, we realized that we cannot reach those casinos and help players resolve their issue for now.
However, if you are experiencing trouble with any of the casinos on AskGamblers, do not hesitate to ask for help. Just make sure you write your complaint in English, and clearly state your problems. It is also important that we have reviewed the casino you are having issues with.

We currently have well over 700 online casinos in our list, and we are constantly adding new online casinos, too. If the casino you are experiencing trouble with is in our list then we will be glad to do everything in our power to help you resolve your issue as quickly as possible. But to be honest, we do hope that you won’t need our help. Instead, we wish you an enjoyable and exciting gaming experience.