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PlayOJO Casino - Reversed Withdrawal and No Communication for over 48 Hours

LÖST
Klagomålsinformation
Omtvistat casino PlayOJO Casino
Orsak Betalningen försenades
Summa £ 75
Publicerat den 7 oktober 2021

Hi there,

On the 3rd of October my withdrawal of £75 was confirmed via an automated email from PlayOJO. The withdrawal request was then reversed on the same day, with the £75 remaining in a state of "Pending Withdrawal". I received another email mentioning the following:

"If you’re dead-set on Wire Transfer, then I’ll need a few bank details written in an email or word doc and sent over:"

The irony is that I never requested a wire transfer. Both my debit card and PayPal account are linked there and ready to go, so I'm really not sure where they got the idea that I wanted a wire transfer, I definitely didn't request that.

I replied to the email simply requesting that they send the withdrawal amount to my PayPal account instead, while also including my PayPal address within the reply. I haven't heard back from them for two days, and that's after a gentle reminder last night too.

The whole thing seems off, as whenever I look for the history of my withdrawal request (under appropriate date windows), I'm presented with a message saying: "We did not find results for your search, please change your search criteria and try again." It's only when I click into "Balance" that I see "Pending Withdrawal" of £75.

I understand that delays can occur, but this specific situation all seems a bit different to me.

Publicerat den 7 oktober 2021

I just want to update that this has now been resolved since this complaint went live.

AskGamblers
Publicerat den 7 oktober 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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