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PlayOJO Casino - Its been 35 days I didn't get my deposit status

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Klagomålsinformation
Omtvistat casino PlayOJO Casino
Orsak Belopp ej krediterat
Summa ₹ 4001
Publicerat den 24 september 2021

I made a deposit of ₹4001 in the hope of winning something but it's been 30days since the payment problem has not been solved. I have sent all the details all the transaction id even pictures and screenshots of my payment. They only told me a refund has been initiated and you will get your money in 7 days they told me 17/08/2021 Now it's 22/09/2021. They are not replying to my mails and no updates and I can see in my deposit history its status Declined. I even contacted my bank for this they told me we will talk to the other bank and the other bank status says it's received and provided the service that's what my bank said.

Please look into it I need it badly.

Publicerat den 25 september 2021

Hi

I see in your account that we contacted you on the 14.09.2021 by email informing you that we received confirmation from the payment processor ( Rupee Pay) that they declined your transaction and therefore the money was never sent or received by us.

Sorry but there is nothing else we can do, you need to talk to the Company you made the payment with

The OJO crew

Publicerat den 25 september 2021

Your Support team told you have declined the payment and i will get the money by 7 days but i didn't get. I also contacted my bank and they told they didn't received anything from your side.

Publicerat den 26 september 2021

If a transaction is declined we don't get the money, the support were only informing you that you to wait 7 days to see if the Bank returns the money ( this is between you and the bank ). It is standard procedure and you need to talk to your bank again. or look at your bank statement to see if the money was actually taken out of your account. If the money was taken by your bank its is them who need to refund you not us because we declined to take the money

There is nothing further we can do

AskGamblers
Publicerat den 29 september 2021

Dear @Yogendrakumarkj,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PlayOJO Casino Klagomål

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  • 4 dagar genomsnittligt klagomålsliv
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