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PlayOJO Casino - Interac Deposit Not Credited

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Klagomålsinformation
Omtvistat casino PlayOJO Casino
Orsak Belopp ej krediterat
Summa $ 100
Publicerat den 30 augusti 2021

I made a deposit of 100.00 to PlayOjo using Interac. When the deposit did not get credited I contacted Interac Gigadat and asked them about it. They replied via my email at < email removed > that the transaction was successfully sent. This was her reply

< email from Gigadat removed, reason - containing confidential information >

I then attempted for hours to contact PlayOjo via their online chat and via email. I received a email back from someone name Guillermo who stated that he checked and that there is no one with that email and that they will only talk to me if I sent an email to them from a registered email. A few years back I did have (another email which was < email removed > which is no longer active.

I wrote back to him and explained that I am a registered player at PLayOjo and that I < email removed > and about the old previous email. I also stated that I need my money credited to my account and not only has he not responded to that email I have also been unable to contact anyone via their online chat.

Can you please follow up and get my money refunded or credited to my account.

Thank you, Dawn < surname removed >

Publicerat den 1 september 2021

Hi

thank you for posting

we had a deposit via Gigadat) which was successfully credited to real money balance on 28/8/2021 01:56:42 GMT

There is nothing to check if the deposit is only "Initiated". It is possible that funds are currently reserved by the bank and It will be credited to gaming accounts once the money reaches us, or will bounce back to the bank account if deposits will not be received by us.

In any case, if you are sure that another deposit was made you need to provide Support with a copy of the confirmation email from Gigadat where it shows message and reference number.

The OJO Crew

Publicerat den 3 september 2021

It has been resolved now. Thankyou for your help

AskGamblers
Publicerat den 3 september 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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