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LeoVegas Casino - Stalling my withdrawal for 10+ business days

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Klagomålsinformation
Omtvistat casino LeoVegas Casino
Orsak Betalningen försenades
Summa $ 1025
Ahaize26 Nya Zeeland
Publicerat den 31 maj 2021

I withdrew $1025 on 16/05 and went to support chat to have them process and approve it, was told it was done and received the email but the withdrawal is still shown as pending in my account history. Was told to ignore this and has been sent to my provider.

2 working days later I knew it wasn’t going to clear as it still showed as pending and was longer then any previous withdrawal with the same bank account etc. contacted chat who said wait 5 days. After the 5 days they said Inpay are having delays and should be in my bank Monday 23/05 the latest. Monday came and nothing. Went back to support chat was told oh payments team have escalated this and will email you. Still haven’t received any email nor has any of my emails been returned.

Support chat are totally slack providing different excuses every single time, was told oh it will be refunded back to my leovegas account and I will have to re withdraw and be sent an email. Didn’t receive anything went back to support who said oh we are waiting for Devcode your provider to accept the payment. I have never heard of this company nor is it my provider. Every time I ask for an update or just the payment reference and sender details my account mysteriously logs out mid chat!!!!

Getting sick of getting the runaround! I even provided bank statements to show I haven’t received anything which they accepted. My bank has said nothing has been sent to them to approve and it would of cleared to my account already if they had received payment it

Publicerat den 1 juni 2021

Hello AHAIZE26,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email suppor­­­­­­­t­­@­­­l­­­eo­v­­­eg­­a­s.com detailing the above and putting: FAO Fiona/Nil as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Publicerat den 4 juni 2021

Hello AHAIZE26,

I hope you are well.

Please can you kindly provide an update on the case?

Thank you and have a great day!

AskGamblers
Publicerat den 4 juni 2021

Dear @Ahaize26,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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