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Dunder Casino - E transfer not credited

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Klagomålsinformation
Omtvistat casino Dunder Casino
Orsak Belopp ej krediterat
Summa $ 74
Publicerat den 27 oktober 2020

On October 20th, 2020 I sent an e transfer to [email protected]­ord­erd­epo­sit.com for $74.00, they said it was rejected on my end I sent them proof that it was auto deposited, after 5 days they came back and said that I needed to speak with Interact, so I called them and my bank and they both said the transaction was completed. I got back to them again and told them and they are sending it to the relevant department. They keep putting me off and I have noticed I am not the first person to complain about this issue. I feel that even though I have sent them the appropriate proof that they are going to keep putting this off and would ask for some help getting my money back. Thank you

Publicerat den 31 oktober 2020

Hi there Ypilote

We do appreciate you dropping by, and we do empathise that there appears to be an issue with your E-transfer. We are aware that the deposit flow with Interac can from time to time be a little unstable.

If you have followed the instructions correctly, it should have shown up soon in your account within between 10 minutes and 2 hours. However, if the transaction failed for any reason, the funds would be usually be returned to you within 1-5 business days. It is most unusual that this has not been the case.

.While we are obviously willing to assist you with resolving your issue, there are limits to what can be discussed in an open social forum.

For this reason, we would appreciate if you could reach our to our Customer service team in live chat or via email, and mention that you have been in contact with us Via the Askgamblers resolution forum, and we will do our utmost to ensure a satisfactory outcome for you.

Regards,

Your friends at Dunder.

AskGamblers
Publicerat den 4 november 2020

Dear @ypilote,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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