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Casumo Casino - Stalling verification, ignoring me

OLÖST
Klagomålsinformation
Omtvistat casino Casumo Casino
Orsak Verifieringsproblem
Summa £ 1800
mrsb78 Storbritannien
Publicerat den 5 augusti 2020

I’ve been a member of Casumo for some years and have previously in 2018 and 2019 made withdrawals of 400 and 800. I’m not a big gambler.

I have £60 deposit limit on my account monthly as I play what I won’t miss.

On Friday I won £1800 and went to withdraw.

It sat pending until Sunday night (still pending) and although my account is verified (I’d, address bank card etc) they wanted more info.

No problem..I’ve since moved and spoke to someone on chat who said they would update this information ASAP. I provided a wage slip, bank statement and a bank systems t showing deposit form a new card.

This is now all still pending since Sunday (48 hours ago) and my attempts to engage via email and chat are only answered by a bot now, not an actual person.

Please help!

Casumo Casino Klagomål

  • 24 för 30 löst
  • 2 dagar genomsnittligt svar
  • 1 vecka genomsnittligt klagomålsliv
  • 1,789 USD genomsnittlig summa

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