To whomever this may concern:
My name is Colton. On January 23rd 2021 I signed up for Bethard.com under email address < removed >. Within a few hours of signing up I won some money and requested a withdrawal of $12,000. I uploaded the 3 required documents right away and within 7 hours my withdrawals were processed and money was deposited into my account.
On February 22nd 2021 I signed in and deposited some money and hit a few large wins. I decided to stop playing and requested a cash out of $86,000. I was under the impression this should be quick like the last time. Unfortunately, it was not, about 18 hours later I received this email.
“Hi Colton, I hope this email finds you well. Due to regulatory reasons, we must ask you today to provide your source of funds. We require this information in order to ensure that you are gambling within your financial comfort zone. Once this has been uploaded and verified your withdrawal will be checked and processed. Therefore we would like to ask for the following: Source of Funds A screenshot from your bank account showing your last 3 salaries arriving in your bank account. Kindly note that your name must be visible in this document to be validated. Source of Wealth Your last 3 wage slips, or sources of a regular income. You can do this by navigating to our website under “Accounts” and “Verification”. For your convenience, you can click on the link here you log in to your account: https://www.bethard.com/en/account/verify Should you have any further questions, please do not hesitate to contact us again.”
I submitted those documents with 25 minutes of them requesting them.
Since this point, I have gotten zero updates. Every time I write support an email I get responses like below.
Thank you for your quick response. I have reviewed your account and you have successfully uploaded these and these have joined a queue to be checked and processed Should you have any further questions, please do not hesitate to contact us again. “,
“Hi Colton, Thank you for your reply, Unfortunately, I can not give an exact timeline for this process, usually, this can take 0-48 hours. Thank you for your patience and cooperation in this matter. Should you have any further questions, please do not hesitate to contact us again. “,
“I hope you are well.I can see that your ID, Proof of Address, Bank Statement, and one document under "Other" has now been approved, but one document under "Other" is still waiting to be reviewed by our security department. It's usually reviewed within 24 hours. You always receive a confirmation email once they have been reviewed”,
“Hi Colton, Thank you for contacting us. Your account is still being reviewed by the relevant team. Unfortunately, we do not have a time frame at the moment on when the process is complete, but I assure you that it will be done as soon as possible. “
The above responses are what I was receiving about 2 times a day for the past 10 days. I informed support I would be submitting complaints if I did not hear an update within 24 hours….
I gave them over 48 hours and these were some of the responses I got
“Hi Colton,Thank you for your email. Your account is currently under review, an update has been requested from the relevant team. You will be contacted with an update via email. My apologies for the delay.”,
“Hi Colton, Thank you for your email. I hope you are alright. I have requested an update right now. I will let you know as soon as we get an answer. Meanwhile, I wish you a great day! Best regards,Michael “,
“Hi Colton,Thank you for your email. I have reviewed your account and can see that the payments team has escalated this and they are waiting for a response, as soon as they respond we will contact you via email. Sorry for any inconvenience caused. Should you have any further questions, please do not hesitate to contact us again. Best regards, “
As you can see, there has been no resolution, I have waited a long time now. I have been through this process before with a few other online gaming sites and this is by far the longest and biggest headache. I have not received 1 update within 10 days. I am starting to get the impression that BetHard will not be paying me my winnings and they are just pushing me off.
If any documents are required, please let me know and I will provide them. I have tons of proof of my wins, bets, emails, everything.
Thanks in advance