Stake Casino - I deposited 10k inr in my stake account but the money never reached the account

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Informação da reclamação

Cassino em disputa

Stake Casino

Valor

₹ 10000

Postado em 19 de setembro de 2024

Hey I deposited 10k inr in my stake account but the money never reached the stake account and git debited from my bank account.

I tried contacting stake support they said I will receive refund under 7 business days.

But I haven't received any refund even after 7 business days is passed.

My transaction id is 2146189217


Postado em 21 de setembro de 2024

Has been a long time but the support team never respond nor do they helping with the refund process

AskGamblers
Postado em 23 de setembro de 2024

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 25 de setembro de 2024

Dear AskGambler,

We are aware that the player's registered username and email can be found within the notification email sent automatically, but we were unable to find it. Therefore, could you kindly provide us with the above information so we can attend to the complaint?

Kind regards,

Postado em 25 de setembro de 2024

< personal information removed >

AskGamblers
Postado em 25 de setembro de 2024

Dear Stake Casino,

We sent the player's details via private message.

Postado em 25 de setembro de 2024

Dear Kshaqib and Askgambler,

Thank you for providing the additional information.

The referenced transaction (2146189217) does not match the provided payment proof.
Could you please confirm if the payment proof is correct?

Kind Regards,

Postado em 25 de setembro de 2024

Hey stake casino i can confirm the payment prof is current i have attached the payment proof from my upi aap it has time and date on which the payment was made. It has been a really long time and i haven't got my money back i am really disappointed by how stake casino handled this matter and keeps denying my refund.

Postado em 26 de setembro de 2024

Dear Kshaqib,

After communicating with our payment provider, we discovered that the provided transaction proof does not belong to your account. The transaction (2146189217) should be associated with UTR number (425435691947). Please provide the correct transaction proof for verification.

We appreciate your cooperation.

Best regards,

Postado em 26 de setembro de 2024

Hey stake casino this is the utr 4897692162094 of the transaction of 10k inr kindly check with ur payments team

Postado em 29 de setembro de 2024

Dear Kshaqib,

Our relevant team confirmed that the transaction (2146189217) is linked to the UTR number (425435691947) which means the provided payment proof is incorrect.
Please provide the correct payment proof for the transaction with the UTR number (4897692162094).

Thank you.

Regards,

Stake Casino Reclamações

  • 10 de 10 resolvida
  • há 2 dias resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,998 USD valor médio

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