Pacific Poker - Complaint
Here an email sent on december 24 and still no reply
Dear Supervisor,
On December 5 joined Pacific Poker and deposited $400,- and got mail payment was approved. I played for couple of hours and left with over $1400,- in my account.
Returned couple of days later and found my account temporarily blocked. Mailed couple of times with no answer, then contacted chat department and they said I would receive update shortly, which I did not get. Again contact chat with answer the request of documents (copy credit card, drivers license and copy of bill with states my address). Then I mailed the requested to operations@cassava.net on December 8 , did not get reply, in the following days I mailed several times the documents to operations@cassava.net , support@pacificpoker.com and uploaded it at the site.
Then after 10 days????????, I got mail on December 17 that all was verified and remaining restrictions were lifted from my account, and I received a bonus of $20,- as a way of thanks I logged in on my account and found out that about $400,- was missing and my balance was $1012,-. Contacted chat again several times that day and they reviewed my account and it would be checked by a supervisor and would get update later.
I went to Paris for 5 days and returned on December 22 ,and found my balance on zero. I did get a mail on December 18 that they required documents that states my address , but at that time I was in Paris with no possibility to check mail.
Must say that in the past weeks I did mail several different bills that states my address. I did mail the requested on December 22 again with a complaint.
On December 23 got reply on mail from December 17 , that my deposit was voided and all funds retracted ,and it took a week to inform me about that??????????
If it takes a week to answer a mail ,you should have the courtesy of giving me time to reply and fix things properly, but instead you arranged things without informing me on time.
In my opinion this is theft, because my money is vanished and the people I won it from did not get their money back Pacific Poker – 888.com benefits and increases their own balance without doing much for it.
A company that big should not lower itself to do thing like this. All this is bad advertising on your be halve, I did all I can do which cannot be said of Pacific Poker.
The last two days I sent different mails but with your reply speed I expect answers in 2010. In short I joined played and found my balance which must be over $1400,- on zero in 19 days with no support what so ever.
The way you handled my case is not found in the terms and conditions of Pacific Poker. Therefore I expect you resolve this in a decent manor.
Regards
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