Here are the transaction details:
Transaction ID: 504350077
Date: 13 April
Amount: 8000 INR
Despite contacting customer support, the issue has not yet been resolved. I kindly request you to investigate this matter urgently and credit the amount to my wallet as soon as possible.
Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.
Please be advised that our payments partner has not received your funds. Therefore, if the amount was deducted from your bank account, it is likely held in a pending state within the banking network. We recommend contacting your bank to request a refund or a transaction reversal, as they are currently holding the funds. Once the bank releases the hold, the balance should reflect back in your account shortly.
Thanks,
Dafabet
We have located your account and we are already looking into your case.
We will get back to you the soonest.
Thanks,
Dafabet
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