I am writing to formally complain that my deposit of 5000 INR has not been credited to my wallet.
The amount was successfully debited from my bank account on 9 April, but it is still not reflecting in my wallet balance.
Transaction Details:
Amount: 5000 INR
Transaction ID: 503440406
Date: 9 April
I have already confirmed with my bank that the payment was successfully processed from my side.
If required, I can provide my bank statement or payment receipt as proof of the transaction.
Dear @Aamzu,
Please let us know if there are any updates regarding your ongoing complaint.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.
Thanks in advance for your cooperation.
Thank you for your patience.
We have checked with our payment partners; however, they are unable to verify the transaction as the UPI ID provided is not associated with them.
Kindly double-check the UPI ID and share the correct details so we can assist you further.
Thanks,
Dafabet
Dear Dafabet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
We are currently looking into your case and will follow up with you as soon as possible.
We appreciate your patience.
Thanks,
Dafabet.
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