BC.Game Casino - Withdrawal status showed success but funds were not credited in my bank account and also a deposit issue

RESOLVIDA

Informação da reclamação

Cassino em disputa

BC.Game Casino

Valor

₹ 2203

Postado em 29 de novembro de 2024

I made a withdrawal on 26 November and it was in processing for sometime and it's status changed to success but I didn't get the amount in my bank account. I even contacted live support, they showed me some screenshots which I enquired with my bank, the bank said such transaction is not credited to your account. Also I deposited 299 on 20 th November, money was deducted from my account but the BC support said that we didn't receive your payment. After that I heard of askgamblers. Now I request you to intervene in this matter and check my proof and of bc casino also. Below are the details of the transactions from the casino.

1. Withdrawal

Order Details:

Withdraw Amount: 1904 INR

Order ID: F-1816­760­544­652­625972

Status: Success

Fee: 96 INR

Created Time: 26/11/2024, 10:41:10 am

2.deposit

Order Details:

Deposit Amount: 299 INR

Order ID: F-1816­248­960­853­322732

Status: Expired

Created Time: 20/11/2024, 7:09:46 pm

Postado em 30 de novembro de 2024

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

Postado em 30 de novembro de 2024

I sent my video recording and updated bank account statement to the [email protected]. And also attached the link of this page

Postado em 1 de dezembro de 2024

Hello,

Both transactions are credited back to your BC.GAME account.

Best Regards
Panda - BC.GAME

Postado em 1 de dezembro de 2024

I am thankful to askgamblers for solving my issue

AskGamblers
Postado em 2 de dezembro de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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