BC.Game Casino - Deposited 10000 INR using UPI funds not got credited to casino account

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Greetings,

Upon careful review of our fiat merchant records, it has come to my attention that the transaction in question has not been received by our merchants. It is possible that there might have been a mistake with the UPI ID from your end or that the payment is unrelated. I kindly suggest that you verify this matter with your bank for further clarification.

Best regards,
Sam

I had already provided all details in this complaint, further more I am willing to share my latest bank statement and also bank email that they have sent to me. I am willing to share UPI transaction reference number which can easily track transaction. But casino is not doing anything

We kindly request that you provide us with a screenshot of your payment process on our website. It appears that the UPI ID shown in your screenshot does not correspond to any of our registered merchants. Unfortunately, the provided screenshot does not provide sufficient evidence to confirm that the deposit was made to BC.GAME, despite our repeated attempts with all our merchants. If you could provide us with a screenshot that clearly displays the UPI ID and our website details, we would be able to conduct a thorough investigation.

Hi all,

First of all when we make UPI transaction or any transaction it's payment gateway that casino uses, saying that it does not prove that payment was made to casino is I guess just nonsense, also adding that, you guys can see how much I have deposited to casino, seeing that question should not have arise.

Also your live chat itself told that your flat currency deposit is under beta stage, being software developer myself I know that beta stage can lead to so bad transactions, you guys don't warn before making transaction too.

Also when we make UPI payment here is remark added automatically from your UPI provider, it should have been easy to provide them that remark which they can internally track as reference point for transaction, in my case that remark added was "Di3ud7d"

Kindly find ways to serve your players better rather than all this harassment

Dear @JACKPOTWINNER9,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required document or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.