BC.Game Casino - Deposit neither credited nor refunded

BC.Game Can you please respond to this complaint? FYI, BC.Game has now stopped creating any more tickets on this issue stating that I have exhausted all options.

I have already shared my bank statement and video proofs 5 times till now, with a very specific response from the Bank after further investigation, which clearly shows that the merchant received the fund successfully and there is no question of any possibility of failure of the transaction.

I am seriously surprised how the merchant can deny it so easily that they never received any funds when its so clear from Bank side and from the documental evidences. I hope BC.Game provide an appropriate justification to it.

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

Hi @BC.Game,

I have sent the mail as you asked with all the attachments as required including the thorough video of my Bank account.

I hope this issue would be expedited by you for a appropriate resolution.

Please let me know if you need any more information

Attached is the mail screenshot

Hello,

Thank you for providing the requested documents. The deposit is credited in your account.

Best Regards
Panda - BC.GAME

Dear @ssingh241,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.