BC.Game Casino - 3000 inr not credited

I was told to wait for refund in a months time but its been more than a month so bank statement I have attached plz check

Were should I send video of bank account payment proof coz here it's not supporting

Plz check the screenshots of online banking with url of my bank and the details of merchant with successful transaction

Screenshot of payment 3000 inr,second number payment details

Hi,

Please provide order number, bank statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected] Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

As been told I have sent all the relevant videos and documents to [email protected] with hope to receive my money

So many days no response

Today morning it was shown 9 hour but now again 92 hours damn

Hello,

Can you please forward it to [email protected] and mention link to this complaint as we haven't received any email yet.

Best Regards
Panda

I have sent 2 mail one of video of online banking and payment screenshot and other mail is of bank statement
What link are you asking for