The Palace Group is a company that operates a number of online casinos and other gaming sites. The casinos within the group are some of the oldest Microgaming sites on the web. The group is authorized by the Malta LGA. While the group has faced very little criticism from players, many of its affiliates have complained of nonpayment or unfair account closures. Regulations prevent The Palace Group from accepting US players at any of its sites.
Type of Casinos
All of The Palace Group's casinos are powered by the original Microgaming platform. In order for players to enjoy all of the games offered, they will need to download and install the main casino client, which is only available to users of Microsoft Windows. However, the casinos also feature a lightweight instant-play version that is compatible with any computer with Adobe Flash Player.
The Palace Group has semi-universal support and payment processing across its network of casinos. Some casinos share support telephone numbers, while others have their own. This ensures that support representatives are not overloaded with requests, but enables the casinos to work with each other for players who have accounts at more than one Palace Group property.
The Palace Group Casinos mostly offer match bonuses to their players. Welcome bonuses consist of one or more match offers on top of a player's first few deposits, usually with percentage values ranging from 25% to 100%. Play is usually restricted to slots and some parlor games, although some other games may be available for play at a reduced contribution rate.
The Palace Group Loyalty Club
The Palace Group runs a large loyalty scheme designed to reward frequent players. By playing at any of the casinos within the group, players earn points that can be redeemed for cash. These points are all accumulated in a single balance, so that play at any of the casinos contributes to the same point total. As players earn more points, they can reach higher VIP levels and earn loyalty perks, ranging from special casino offers to tickets at worldwide sporting events.
The Palace Group's affiliate program is known as Wagershare, and it represents all of the casinos within the group. The program pays revenue share commissions to affiliates who advertise any of the casino brands. Since 2012, the Wagershare program has come under heavy criticism, with many affiliates complaining about nonpayment, poor communication, and unwarranted account closures.