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WestCasino

GOOD 7.68
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

WestCasino Review

  • Mobile friendly casino
  • Live chat open
  • Several currencies accepted
  • Manual flushing offered via support
  • Live chat not available 24/7
  • Several country restrictions
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General info & Latest Promos
Website https://westcasino.com
Established 2017
Owner EveryMatrix NV Casinos
Casino Promotion WestCasino: 100% up to €/$ 200 + 100 Extra Spins on Guns’N’Roses

WestCasino is an online casino where members have access to tons of games like video slots, table games and video pokers. Members can enjoy titles from multiple leading gaming providers here which includes names like NetEnt, Quickspin, Nyx Interactive and Pragmatic Play. The site can be reached in several languages and can be enjoyed instantly or through their mobile casino. WestCasino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Denmark, France, Romania, Hungary, Spain, Australia, Bulgaria and USA. The full list of restricted countries can be found under ‘More Casino Details’.

Virtual Games

Players can enjoy over 500+ games here which includes hundreds of video slots from the likes of NetEnt, and Quickspin. Players located in the UK can only play games powered by NetEnt. The casino is home to some of the newest and most popular games in the market and members can use the search engine to find their favourite games quicker. Titles include the Starburst Slot, Piggy Riches Slot, Electric Sam Slot, and Twin Spin Slot

When it comes to table games players can also enjoy plenty of blackjack, roulette and other classic games. These include French Roulette, Red Dog, Punto Banco and Baccarat.

There are also video pokers available too which include games like All American Double Up, Deuces Wild and Jacks or Better.

A small selection of other games is also available.

Live Casino

There are currently no live games available.

Mobile Gaming

WestCasino is also available for players who prefer gaming on the go. The casino can be reached from a mobile browser on most smartphone and tablet devices.

Support

Players who need assistance can use the casinos friendly live chat facility which is open every day, 19 hours per day. Email and phone support is also available.

Security and Fairness

When it comes to security the site uses COMODO encryption services which keeps their players personal and financial transactions secure.

They also use a random number generator to keep their games fair and random.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Bulgaria
    • Denmark
    • France
    • Hungary
    • Italy
    • Netherlands
    • Romania
    • Spain
    • Sweden
    • United Kingdom
    • United States [56]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Puerto Rico
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Phone Telephone: +498007244103

    Support Mail Email: [email protected]

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WestCasino Reviews by Players

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Emil_moto 2 reviews
Romania
Reviewed on January 27, 2020

LIKED

Was a member when I used to live in the UK .. I had extreme pleasant and friendly discussions with the support operators.
Mostly it was the account manager's help, Michael so big thank you for getting the withdrawals fast to me and for the recommended games and way of playing. over 3000 games + a random slot button.

What is most important: fast withdrawals, 2 days at first withdrawal and then within 1 day without any troubles.

DISLIKED

I didn't like the free spins promotions, but the account manager got me a cashback so I didn't really care after that.
Except for that, the rewards program needs to be changed, although it didn't affect me because account manager there offers much more.
Anniej777 1 review
United Kingdom
Reviewed on January 24, 2020

LIKED

There seem to be very many positives about the site, especially the presentation and esthetic and vast array of games. However, this was overshadowed by the negative experience with first-contact customer support.

DISLIKED

I am not a site player--nor a player per se--but experienced hostile and rude treatment on the Live Chat here on 24/1/2020, when asking a simple question for a global casino review site where this casino had asked to be featured.

An intrinsic part of 'road-testing' any casino is to contact customer support with any queries, to see how they fare, speed of response, etc. That is something that helps us draft a well-rounded review and will indicate the sort of treatment an inquiring player could expect when contacting the casino.

The degree of rudeness and evasion in response to our routine query was extremely odd and had not been encountered at any other site--we review a vast number. This response left me feeling very ill at ease about quite what the site may be hiding, since it was an innocuous query--that the operative flatly refused to answer.
WESTCASINO REPLIED ON JANUARY 28, 2020
Hello ANNIEJ777,

I truly appreciate you bringing this to my notice and having gone through the conversation you had with our support representative, I want to extend my sincerest apologies for the negative experience that you had.

I do realize that not much information was provided as requested, and the manner in which the conversation was carried out was unprofessional and not acceptable. Please know that we do our utmost best to provide excellent customer support service and until now, we've prided ourselves on giving 100% towards this.

I want you to also know that we have also taken the necessary steps to ensure this behavior does not repeat itself, and the representative in question has been reprimanded duly.

To help out a bit with your inquiry, in order to view the list of accepted countries in West Casino, you can do so on the registration page by attempting a sign-up and dropping down the Country List.

Should you need anything else whatsoever, I am just one message away.

Do have a fabulous day!

Regards,
Ed Blake

Pinokla2250 5 reviews
Slovenia
Reviewed on August 31, 2019

LIKED

I am playing this casino now for some Time. They Have many bonuses, even the ones without making deposit. The chat is friendly and they always did the Best to help me out. I Have even won a tournament 😊. They Have promotions like reload bonuses or free spins. I Have won the last Time on free spins 100 eur 😁.

DISLIKED

Maybe the wagering of bonus are too high. And by depositing Will it be great to be a le deposit less then 20 eur. Other dislikes I don't Have. And it would be Nice od the bonuses Will be for depositing less money then 50 eur.
WESTCASINO REPLIED ON DECEMBER 4, 2019
Hi Pinkola,

Thank you for the kind words! We surely are glad to have you playing at West and are glad to hear you're having a good time.

Your input about the bonus wagering is greatly appreciated and of big help to us. This will definitely be sent to the proper channels for further review.

And I am sure you know that our always-helpful support team readily customizes offers for you depending on the amount 😊

Best of luck to you and I hope you continue to have a pleasant experience here.

Best Wishes,
Ed Blake

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