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WestCasino

GOOD 7.86
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

WestCasino Review

  • Mobile friendly casino
  • Live chat open
  • Several currencies accepted
  • Manual flushing offered via support
  • Live chat not available 24/7
  • Several country restrictions
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General info & Latest Promos
Website https://westcasino.com
Established 2017
Owner Goldwin Ltd
Casino Promotion WestCasino: 150% up to $/€ 200 + 100 Extra Spins on Crystal Queen Slot

WestCasino is an online casino where members have access to tons of games like video slots, table games and video pokers. Members can enjoy titles from multiple leading gaming providers here which includes names like NetEnt, Quickspin, Nyx Interactive and Pragmatic Play. The site can be reached in several languages and can be enjoyed instantly or through their mobile casino. WestCasino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Denmark, France, Romania, Hungary, Spain, Australia, Bulgaria and USA. The full list of restricted countries can be found under ‘More Casino Details’.

Virtual Games

Players can enjoy over 500+ games here which includes hundreds of video slots from the likes of NetEnt, and Quickspin. Players located in the UK can only play games powered by NetEnt. The casino is home to some of the newest and most popular games in the market and members can use the search engine to find their favourite games quicker. Titles include the Starburst Slot, Piggy Riches Slot, Electric Sam Slot, and Twin Spin Slot

When it comes to table games players can also enjoy plenty of blackjack, roulette and other classic games. These include French Roulette, Red Dog, Punto Banco and Baccarat.

There are also video pokers available too which include games like All American Double Up, Deuces Wild and Jacks or Better.

A small selection of other games is also available.

Live Casino

There are currently no live games available.

Mobile Gaming

WestCasino is also available for players who prefer gaming on the go. The casino can be reached from a mobile browser on most smartphone and tablet devices.

Support

Players who need assistance can use the casinos friendly live chat facility which is open every day, 19 hours per day. Email and phone support is also available.

Security and Fairness

When it comes to security the site uses COMODO encryption services which keeps their players personal and financial transactions secure.

They also use a random number generator to keep their games fair and random.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Bulgaria
    • Denmark
    • France
    • Germany [1]
      • Schleswig-Holstein
    • Hungary
    • Italy
    • Puerto Rico
    • Romania
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Phone Telephone: +498007244103

    Support Mail Email: [email protected]

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WestCasino Reviews by Players

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Write a review
B117 10 reviews
Norway
Message
Reviewed on June 21, 2020

LIKED

My username in this site is: Kongling
Good selection of games!
Customer support is quick to answer.
Live games and regular games.
There is nothing more positive to say here.

DISLIKED

Delaying tactic:
They keep sending me emails to send documents and I did as well. Live support is lying to me. They are saying financial department is not working weekends but still after that they keep sending me emails asking for docs. I have sent docs several times, my withdrawal is still pending for 48 Hours. Live support is not helpful just saying wait for finance dep etc.

So now I have to close my account every 24 hours due to them delaying my winnings. I will not gamble there anymore until they stop delaying my winnings. So to future players, be aware of this casino. If you are like me that wants his winnings fast then stay away from this one.
WESTCASINO REPLIED ON JUNE 23, 2020
Hello B117,

Thank you for your feedback.

I left a priority note with the Finance Team and they will take care of the payout for you via Much Better.

Simply let them know when your account is open and when you initiate the withdrawal request again.

Regarding the verification, as I see it your account has been verified. Most likely you received the automated email request during the weekend until they were able to review the documents and apologies for any inconvenience.

I am here if you need further assistance, and I am sure your funds will be with you as soon as possible.

Best Regards,
Ed Blake
geos 1 review
Berlin
Reviewed on June 15, 2020

LIKED

1. Awesome casino
2. Friendly support
3. Lots of cool games
4. Awesome bonuses
5. Lots of deposit methods
4. Even if there's an issue, they resolve it on the spot

DISLIKED

I have nothing bad to say, I'm going to continue playing here.
Hope I can win and checked their withdrawal time frames.
Recommend this casino.
WESTCASINO REPLIED ON JUNE 17, 2020
Hello Geos,

Thank you for the feedback! Our support heroes are always glad to be of tremendous help and we are definitely looking forward to seeing that win happen and processed real fast. Did you check out the tournaments yet? Incredible ways to win on there for sure 😊


I hope you continue to have a great time as well and do have a nice day.

Warm Regards,
Ed Blake
Fiekie247 663 reviews
South Africa
Message
Reviewed on May 19, 2020

LIKED

I guess they are getting 2 stars from me because of game collection and customer service is 24 hours I think. Everything used to be good from them, but now I am not sure is it new management, because I remember they were part of every matrix group, but now has another owner.

DISLIKED

Nothing good to say. I think they went from good casino to very bad.

First of all, I used to receive my withdrawal in a few hours. My withdrawal was pending for 48 hours over the past weekend until I reversed it. So withdrawal time frames are now longer. I requested a new withdrawal and it's been more than 24 hours and still no word from them (and this is during business hours). My guess is then they do not process withdrawals over weekends which is really bad.

On Monday they have slot of the star week. You get 10 spins if you deposited 40 or 100 spins if you deposited 100 the previous week. Well I could not claim my spins for the deposits in the previous week because they are not allowed to add the spins while there is a pending withdrawal, so this means I lost out on my free spins simply because they taking their sweet time to process a withdrawal. I really do not get why a casino needs more than 24 hours to process a withdrawal. It irritates the hell out of me.

Their terms are vague. They do not stipulate withdrawal time frames, they do not say how long it takes to receive a withdrawal on average, or how long it takes for a withdrawal to be processed.
Come to think of it, their support is worse in this scenario. Support cannot even say how long it takes for the withdrawal, how long is the pending time. Support says the withdrawal is instant once it is processed, but cannot even give an estimate of how long it takes to be approved or processed.
So what is the point of having customer support? I asked them to point me to their withdrawal section in their terms and conditions and they just ignored me. I think their guy was Gerard I spoke to.

I think this will be my last deposit here, as I do not have patience of waiting for withdrawals or worse not knowing how long it will take every time since their terms cannot provide exact time frames of how long withdrawals take to be approved.

Ask gamblers should update the page to state pending is up 72 hours, or even longer, I guess I will know once I know how long it takes to get my money.
WESTCASINO REPLIED ON MAY 27, 2020
Hello FIEKIE247,

Sorry to hear about the issues experienced with the withdrawal.

I reviewed your account and could see that the Payments Team worked on it until the final stage however, the withdrawal got rolled back a couple of times, as you also mentioned. i was unable to find a pending status of 72 hours also in relation to any of the requests you made for payouts.

The Payments team do their best to get all requests processed as swiftly as possible and the internal time-frames are always respected. I see that you have indeed gotten requests processed within a short period and this has, and will be the norm for us.

I hope you get to re-consider playing at West and I can assure you that you get the best of treatments as always.

Best Wishes,
Ed Blake

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