Players from Virginia not accepted 
Average Complaint Response Time: 1 day
- Mobile friendly casino
- Live chat open
- Several currencies accepted
- Manual flushing offered via support
- Live chat not available 24/7
- Several country restrictions
| Website | https://westcasino.com |
|---|---|
| Established | 2017 |
| Owner | EveryMatrix NV Casinos |
| Casino Promotion | WestCasino: 100% up to €/$ 200 + 100 Extra Spins on Guns’N’Roses |
WestCasino is an online casino where members have access to tons of games like video slots, table games and video pokers. Members can enjoy titles from multiple leading gaming providers here which includes names like NetEnt, Quickspin, Nyx Interactive and Pragmatic Play. The site can be reached in several languages and can be enjoyed instantly or through their mobile casino. WestCasino is licensed and regulated by the Malta Gaming Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here. These include players from Denmark, France, Romania, Hungary, Spain, Australia, Bulgaria and USA. The full list of restricted countries can be found under ‘More Casino Details’.
Virtual Games
Players can enjoy over 500+ games here which includes hundreds of video slots from the likes of NetEnt, and Quickspin. Players located in the UK can only play games powered by NetEnt. The casino is home to some of the newest and most popular games in the market and members can use the search engine to find their favourite games quicker. Titles include the Starburst Slot, Piggy Riches Slot, Electric Sam Slot, and Twin Spin Slot.
When it comes to table games players can also enjoy plenty of blackjack, roulette and other classic games. These include French Roulette, Red Dog, Punto Banco and Baccarat.
There are also video pokers available too which include games like All American Double Up, Deuces Wild and Jacks or Better.
A small selection of other games is also available.
Live Casino
There are currently no live games available.
Mobile Gaming
WestCasino is also available for players who prefer gaming on the go. The casino can be reached from a mobile browser on most smartphone and tablet devices.
Support
Players who need assistance can use the casinos friendly live chat facility which is open every day, 19 hours per day. Email and phone support is also available.
Security and Fairness
When it comes to security the site uses COMODO encryption services which keeps their players personal and financial transactions secure.
They also use a random number generator to keep their games fair and random.
Screenshot
I truly appreciate you bringing this to my notice and having gone through the conversation you had with our support representative, I want to extend my sincerest apologies for the negative experience that you had.
I do realize that not much information was provided as requested, and the manner in which the conversation was carried out was unprofessional and not acceptable. Please know that we do our utmost best to provide excellent customer support service and until now, we've prided ourselves on giving 100% towards this.
I want you to also know that we have also taken the necessary steps to ensure this behavior does not repeat itself, and the representative in question has been reprimanded duly.
To help out a bit with your inquiry, in order to view the list of accepted countries in West Casino, you can do so on the registration page by attempting a sign-up and dropping down the Country List.
Should you need anything else whatsoever, I am just one message away.
Do have a fabulous day!
Regards,
Ed Blake