Players from Virginia not accepted 
Average Complaint Response Time: n/a
- Home to leading software providers
- Live chat is open 24/7
- Mobile friendly games
- SSL encryption
- Limited video poker selection
| Website | https://www.ultracasino.com/en |
|---|---|
| Established | 2020 |
| Owner | BP Group Limited |
| Casino Promotion |
UltraCasino is an online casino where members can enjoy a variety of games which include video slots, table games and they have a live casino. Players can pick from several of the finest names in the industry like NetEnt, Play’n GO, Microgaming, Pragmatic Play, Quickfire, Betsoft and Quickspin. The site supports multiple languages and can be reached instantly through a web browser or on the go. UltraCasino is licensed and regulated by the Malta Gaming Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United Kingdom and the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.
Virtual Games
There are lots of games to choose from here which includes hundreds of video slots thanks to the generous list of software platforms. Players can easily select their favorite vendors or they can search the lobby to find the games they love. Regardless of which way players choose to find their games there will be something here to suit everyone. Titles here include the Starburst Slot, Immortal Romance Slot, Book of Dead Slot, Gonzo’s Quest Megaways Slot and Hotline 2 Slot.
The casino is also home to a variety of table games with betting limits to suit both high and low rollers. There are numerous variations available that include the popular games of Blackjack, Roulette, Poker and Baccarat.
In addition to that there are some video poker games too, perfect for players who enjoy betting with cards. These games include Jacks or Better.
Live Casino
In the live casino players can enjoy many of the tables we have just mentioned; only these games are all hosted by real life dealers instead of being computerized. Games are still open around the clock and table limits will be visible from the lobby so players only have to join rooms that are best suited to their budgets.
Mobile Gaming
UltraCasino fully supports mobile gaming on virtually any mobile device like smartphones and tablets. There are lots of mobile games available just like the web version only they provide even more convenience. Games support devices that run both iOS and Android and players will not need to download an app. All that is required is a compatible mobile browser.
Support
Anyone who needs help and assistance can contact the casino's customer support team. One of the easiest ways to get help is by using their live chat facility which is open 24 hours a day, 7 days a week. Players can also email the casino or use their online contact form should they need any further assistance.
Security and Fairness
When it comes to security the casino takes this seriously which is why they use SSL encryption methods. These are there to ensure players personal and financial details are always kept safe and encrypted.
Games also use a random number generator to ensure they are always producing fair and random results which have not been manipulated.
Thank you for sharing your feedback regarding UltraCasino!
We are sad to hear that your experience with us has not been as positive as it could have been. We never stop looking to improve. Your comments are definitely valued!
Regarding the €1 payment fee, this only applies with e-wallet deposit methods, with other payment methods, this fee is not charged.
The €3 payment fee is charged when requesting a withdrawal, and these operational costs are ensuring that we have the highest possible service levels. We are sorry to read that you are disappointed by this aspect.
Our withdrawals are usually processed within 36 hours, at the latest within 72 hours. After we have processed the withdrawal, it depends on the chosen payment method, how long time it will take before the funds are available on your account.
We will forward your feedback further, and look into getting the withdrawals even faster so that the player experience can be the best possible!
UltraCasino rewards you the day after the deposit, and this is the reason why customer support didn't reward you with a goodwill bonus. You received a bonus and free spins from our new Ultra Charge feature to your account the day after the deposit. I apologize if this was not communicated clearly by the customer support agent when you contacted us regarding the goodwill bonus.
Please do not hesitate to come back to us if further information is required, or if you have more thoughts that you would like to share with us.
Kind regards,
Alex