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Regent Play Casino

GREAT 8.82
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Regent Play Casino Review

  • Website encrypted with SSL
  • Mobile-friendly
  • Live chat available
  • Top-tier software suppliers
  • Casino available in several languages
  • Live chat not available 24/7
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General info & Latest Promos
Website https://www.regentplay.com/
Established 2018
Owner Aspire Global International Ltd Casinos
Casino Promotion Regent Casino: 150% up to €150

Regent Play Casino is an online casino which can be viewed in several languages including English, German, and Swedish. The casino features video slots, progressive slots, table games and live dealers by some of the most popular software providers, such as NetEnt, Play’n GO, iSoftBet and Barcrest Games. The mobile version of the website is also available by using compatible devices. Regent Play Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.

Restricted Countries and Territories

Players who reside in the United States of America will not be able to open an account at Regent Play Casino. To see the entire list of excluded countries and territories, players should refer to the casino “Terms” section.

Virtual Games

The Regent Play Casino’s selection of video slots is powered by some top-notch software giants, such as NetEnt, iSoftBet, NextGen Gaming and Play’n GO. Among the most popular titles are: Jumanji™ slot, Rainbow Riches slot, The Mask slot, and Hugo Goal slot.

Table games offer at the Regent Play Casino includes blackjack, baccarat, roulette, and poker. More precisely, the selection goes from Baccarat Squeeze, over Blackjack Classic and Black Jack Solo, to Roulette Royal and Roulette Pro.

Those who like to play video poker can look for the games like Joker Poker, Royal Poker, and Poker King. In addition, there is a diversity of scratch cards available.

Live Games

For everyone who enjoys playing against live dealers, Regent Play Casino offer several games within their Live Casino section. In particular, Blackjack, Baccarat, Roulette, Dream Catcher and a couple of more games are at players' disposal at any time.

Mobile Gaming

Most games are accessible with almost any HTML5-compatible device, including most iOS and Android devices. Players need to load the casino on their mobile browser in order to get started. The mobile line-up features many leading video slots, virtual table games, video pokers and live games.

Support

Regent Play Casino have implemented a professional customer support team ready to assist their users, 7 days a week. Particularly, the Customer support agents are available via Live chat, from 06:00 GMT to 23:00 (GMT).

Security and Fairness

Regent Play Casino utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to the secure server, which is protected by the latest firewall. Players’ personal information is kept confidential and secure and is not shared with other organizations for commercial purposes.

The casino always tends to provide fair play. All games implement Random Number Generators which means the outcome of each game meets fairness requirements.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Albania
    • Antigua and Barbuda
    • Armenia
    • Australia [1]
      • New South Wales
    • Austria
    • Azerbaijan
    • Belarus
    • Belgium
    • Bosnia and Herzegovina
    • Bulgaria
    • Croatia
    • Czech Republic
    • Denmark
    • Estonia
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Gibraltar
    • Hungary
    • Indonesia
    • Israel
    • Italy
    • Kosovo
    • Latvia
    • Lithuania
    • Macedonia
    • Malaysia
    • Metropolitan France
    • Moldova
    • Montenegro
    • Puerto Rico
    • Romania
    • Russia
    • Slovakia
    • Slovenia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

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Regent Play Casino Reviews by Players

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Swinergene 6 reviews
Nordrhein-Westfalen
Reviewed on July 22, 2020

LIKED

Regent casino has the pogg as an official dispute resolution service provider, which allows complaints to be made via a non-bias third party. The selection of games was good and they have multiple language options that aren't fixed by your region (I'm an English speaker living in Germany and could use the site in English). The customer service were very polite when they did eventually get around to replying.

DISLIKED

The customer support is very hit and miss. If you enact a self exclusion (as I did) and try to contact them via email you can expect delays of several days between replies. I started the process of trying to get my account verified two weeks ago (on the 8th of July). I then sent additional documents as per their request on Tuesday the 14th of July. At this point I was informed that verification would take up to 48 working hours. It has now been a week and I haven't heard anything from them regarding the verification. It would be good to have more information from them when things take longer than expected, because atm I feel like I'm stuck in limbo.

Perhaps the customer support have just been overloaded recently. If the communication improves in the coming days I will change the rating and provide an update.

A more technical problem I had with the site is that on the golden ticket slot clicking the spin button too fast would cause the screen to zoom in, leaving only about a quarter of the slot viewable. This wasn't a normal zoom in though because when it happened I couldn't move around on the zoomed in page (the image was fixed wherever I zoomed in). If I reloaded the page it would remain zoomed. I found out that I could fix it by going to desktop view, then back to mobile view, reloading the slot each time. This is obviously a bit annoying and it happened fairly often. To be fair this may be a problem specific to my phone (an LG G7) or my browser (Google chrome android). I just thought I would mention it because it might be an easily fixed problem that the site developers aren't aware of.
AndreaJ 3 reviews
New Zealand
Reviewed on August 14, 2019

LIKED

I have not experienced anything like OP below and only have good things to say about regent. My contact with customer service was fine and easy. Decent casino that needs a better UI in my opinion.
GoldenGoblin 2 reviews
United Kingdom
Reviewed on June 12, 2019

LIKED

Nothing. I guess it's positive that they have an english-speaking bloke on the phone, rather than the illiterate bunch on the livechat.

DISLIKED

Wish there was an option for 0 stars. They sent me a promo to deposit and play £80 on their exclusive slots for 100 free spins. I did this, only to be told the next day that you have to deposit and LOSE £80 for it to count. When I asked if they found that saying "play" when they meant "lose" was a bit misleading, they said no, everyone knows that "playing" in a casino means "losing"
REGENT PLAY CASINO REPLIED ON JUNE 14, 2019
Dear GoldenGoblin,

We have reviewed the chat session with our representative and we saw that there was a flaw in the communication on his side which lead you to the conclusion that you have to lose £80 in order to qualify. The issue was rather different - he was unable to locate you in the winners list and from these the situation got mishandled.

We have made sure that the case will be rectified and you will be contacted.

Thank you very much for your patience and taking the time to feedback us.

Wishing you a good day,
Regent Casino team

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