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Play24bet Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Play24bet Casino Review

  • 24 hour withdrawals once processed
  • They have a live chat facility
  • Mobile friendly design
  • Limited live chat hours 08:00am - 00:00am
  • Low monthly withdrawal limits
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General info & Latest Promos
Website https://play24bet.com/#/casino/recomended
Established 2017
Owner P24B N.V.
Casino Promotion Play24bet Casino: 100% up to €5000 + 50 Bonus Spins for Sugar Pop Slot

Play24bet Casino is an online casino where members can go to enjoy loads of games. Whether it be video slots, table games or live games players will be able to find them here. Players will also be able to enjoy these games from multiple software providers that include well known brands like Play’n GO and Betsoft. The casino can be reached instantly through a web browser, alternatively players will also be able to use their mobile casino. Play24bet Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Israel, Curacao, the United States of America and the United Kingdom. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players will be able to pick from loads of games and to make it easier to choose players can also select their favourite provider from the list available. These include Play’n GO, Betsoft, Habanero and Spinomenal. There is a search engine in the casino lobby as well so players can use this to their advantage which allows them to find any game almost instantly. Titles here include the Reactoonz Slot, Gemix Slot, Stampede Slot, Savannah King Slot and Book of Dead Slot

There is loads of table games here as well so players can easily find something that matches their game play and budgets. There are variations of blackjack and roulette alongside other popular games of poker. 

Those who do enjoy card games can also try some video poker games. Hand variations can differ from game to game and start at 1 hand games right up to 100 hands. Games include Jacks or Better and All American. 

The lobby is also home to other exciting games like Virtual Bet and Keno. 

Live Casino

Their live casino also boasts lots of games from the likes of Evolution Gaming and SaGaming, These are hosted by real life dealers to create more live casino experience which you can still enjoy from the comfort of your own home. These include games like Live Blackjack and Live Roulette.

Mobile Gaming

Players will even be able to play at the casino through their mobile devices, thanks to the mobile version of their site. This can be accessed on most mobile devices like smartphones and tablets and is available through a compatible mobile browser

Support

Anyone who needs help and assistance can contact the casinos customer support team. The fastest way to get help is by using the casinos live chat facility which is open between the hours of 08:00 am - 00:00 am. However, players will also be able to email the casino should they need further assistance and they have an extensive FAQ section too.

Security and Fairness

When it comes to security the casino utilizes the latest encryption technology. This helps to protect players personal and financial transactions because it ensures data is always encrypted before being sent over the internet. 

They also use a random number generator to make sure the games are always kept fair and produce random results. 

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Casino details
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Play24bet Casino Reviews by Players

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Reviewed on May 6, 2020

LIKED

My initial experience of the casino was good, but that did not last long. The customer service agents on live chat were very good. Games were very good and varied. Site was easily to get around.

DISLIKED

Quite a bit. They never respond to emails. I asked for my account to be closed on 8th March via email following their Ts&Cs and no one actioned this or even responded to my email.
Extremely slow withdrawal processes. Withdrawal arrived 2 weeks late. Had to chase a number of times to find out why it was late and was told three different reasons why. The accounts department blocked my account as they said I wan not understanding or their resource situation as I was messaging them too much to find out why I was being told conflicting information.

They sent my personal details out via email to other customers, breaching GDPR laws.

They don’t deal with complaints. I raised complaints directly with the casino via email and they did not even respond. I raised complaints with two external companies, one being Ask Gamblers about the above issues and again they did not have the decency to respond Let alone deal with the complaint.

Extremely poor casino
Playerz 13 reviews
Netherlands
Message
Reviewed on February 9, 2020

DISLIKED

A while ago created an account , but never player here. So I received an promotion emails and because I did not wanted to receive them I unsubscribed, at least I thought so.
Because I kept receiving emails I contacted live chat, and they would fix it. Well guess what, I kept receiving emails. So I sent them like a dozen emails and contacted live chat that they had to stop sending me emails. Till today I keep receiving emails. I will never play here.
PLAY24BET CASINO REPLIED ON FEBRUARY 11, 2020
Hello, we are really sorry to hear this. Can you send us your email or send an email to support@play24bet.com with the subject "Ask Gamblers - Unsubscribe Me" so we can make sure to exclude you from the database.
Thanks in advance!
Play24Bet team
Gabby73 4 reviews
Netherlands
Message
Reviewed on December 31, 2019

LIKED

Chat is available and quick response. Did not play on the website so nothing to say about it. Looks like they have enough games. Dont know what to say more positive

DISLIKED

You cannot set a deposit limit. I wanted to close my account because of that and my gambling problem and in the chat they told me I only can do that by email. Then they keep pushing me to make a deposit before canceling my account because they has great bonusses and I had to try the casino. Very bad of them, knowing the person has gamling issues.
PLAY24BET CASINO REPLIED ON JANUARY 8, 2020
Dear Gabby, thank you for bringing this out to our attention! We can assure you that we are taking Self Exclusion- Game Stop very very seriously and we have taken all of the actions for this case not to repeat itself.

Why are you reporting this review?

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