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Play24bet Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Play24bet Casino Review

  • 24 hour withdrawals once processed
  • They have a live chat facility
  • Mobile friendly design
  • Limited live chat hours 08:00am - 00:00am
  • Low monthly withdrawal limits
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General info & Latest Promos
Website https://play24bet.com/#/casino/recomended
Established 2017
Owner P24B N.V.
Casino Promotion Play24bet Casino: 100% up to €5000 + 50 Bonus Spins for Sugar Pop Slot

Play24bet Casino is an online casino where members can go to enjoy loads of games. Whether it be video slots, table games or live games players will be able to find them here. Players will also be able to enjoy these games from multiple software providers that include well known brands like Play’n GO and Betsoft. The casino can be reached instantly through a web browser, alternatively players will also be able to use their mobile casino. Play24bet Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Israel, Curacao, the United States of America and the United Kingdom. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players will be able to pick from loads of games and to make it easier to choose players can also select their favourite provider from the list available. These include Play’n GO, Betsoft, Habanero and Spinomenal. There is a search engine in the casino lobby as well so players can use this to their advantage which allows them to find any game almost instantly. Titles here include the Reactoonz Slot, Gemix Slot, Stampede Slot, Savannah King Slot and Book of Dead Slot

There is loads of table games here as well so players can easily find something that matches their game play and budgets. There are variations of blackjack and roulette alongside other popular games of poker. 

Those who do enjoy card games can also try some video poker games. Hand variations can differ from game to game and start at 1 hand games right up to 100 hands. Games include Jacks or Better and All American. 

The lobby is also home to other exciting games like Virtual Bet and Keno. 

Live Casino

Their live casino also boasts lots of games from the likes of Evolution Gaming and SaGaming, These are hosted by real life dealers to create more live casino experience which you can still enjoy from the comfort of your own home. These include games like Live Blackjack and Live Roulette.

Mobile Gaming

Players will even be able to play at the casino through their mobile devices, thanks to the mobile version of their site. This can be accessed on most mobile devices like smartphones and tablets and is available through a compatible mobile browser

Support

Anyone who needs help and assistance can contact the casinos customer support team. The fastest way to get help is by using the casinos live chat facility which is open between the hours of 08:00 am - 00:00 am. However, players will also be able to email the casino should they need further assistance and they have an extensive FAQ section too.

Security and Fairness

When it comes to security the casino utilizes the latest encryption technology. This helps to protect players personal and financial transactions because it ensures data is always encrypted before being sent over the internet. 

They also use a random number generator to make sure the games are always kept fair and produce random results. 

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Play24bet Casino Reviews by Players

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Cdawg 1 review
Reviewed on October 13, 2020

LIKED

Nothing is good about the website it doesn’t work on IOS and the withdrawal process and customer service is non existent. Stay away from the website if you want to see any kind of money back.

DISLIKED

Asked to self exclude after first deposit as I’m a problem gambler and soon realised how bad the website was anyway especially the withdrawal process. It takes 10 days for them even to look at it and I knew this would cause me issues down the line hence why asking to self exclude. I must if spoken to the live chat agent 4 times and sent two emails. They ignored my first self exclusion request and funnily enough after losing quite a bit of money they eventually replied a week later saying sorry it went into our spam folder! I Have proof of email and taking this further. Joke of a website not just for customer support but fact they encourage problem gambling by ignoring emails and how slow the withdrawal process is!
Reviewed on October 7, 2020

DISLIKED

Poor customer service, support never reply to ur emails. Been nearly 10 days and my withdrawal as still not been processed. Stay clear of this site they are fast enough to take the money but won't payout hoping you spend ur winnings that stays in ur account until it gets processed and that's if it ever does there. Nothing but a rip off
Reviewed on May 6, 2020

LIKED

My initial experience of the casino was good, but that did not last long. The customer service agents on live chat were very good. Games were very good and varied. Site was easily to get around.

DISLIKED

Quite a bit. They never respond to emails. I asked for my account to be closed on 8th March via email following their Ts&Cs and no one actioned this or even responded to my email.
Extremely slow withdrawal processes. Withdrawal arrived 2 weeks late. Had to chase a number of times to find out why it was late and was told three different reasons why. The accounts department blocked my account as they said I wan not understanding or their resource situation as I was messaging them too much to find out why I was being told conflicting information.

They sent my personal details out via email to other customers, breaching GDPR laws.

They don’t deal with complaints. I raised complaints directly with the casino via email and they did not even respond. I raised complaints with two external companies, one being Ask Gamblers about the above issues and again they did not have the decency to respond Let alone deal with the complaint.

Extremely poor casino

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