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Cozino Casino

GREAT 8.62
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Cozino Casino Review

  • 0-24 hour withdrawal timeframe
  • Mobile friendly design
  • Top tier software providers
  • UK Gambling License
  • No live chat
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General info & Latest Promos
Website https://www.cozino.com/
Established 2018
Owner Skill On Net Ltd. Casinos
Casino Promotion Cozino Casino: 100% up to £50 + 50 Bonus Spins

Cozino Casino is a western themed online casino where members can enjoy a stress-free experience with games that include slots, table games and a live casino. Members can enjoy 500+ games from well-known providers which include the likes of NetEnt, MicrogamingPlay’n GO and Yggdrasil Gaming and the site is available to play in multiple languages. Players can log in instantly through a web browser or they can use the available mobile casino. Cozino Casino is licensed and regulated under the laws of Malta, Sweden and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players from certain countries which includes but is not limited to the United States of America. Players should also make sure that online gambling is legal in their jurisdiction before attempting to open an account here. The full list of restricted/allowed countries can be found under ‘more casino details’.

Virtual Games

Players will find over 500+ games in the lobby which includes hundreds of video slots from the likes of NetEnt, Microgaming and Play’n GO. Whilst there are not any filters to help with browsing players will be able to use the search engine. Players simply need to write a few letters and the casino will match this with the matching slot making it easy for members to find their favourite games. Titles include the Immortal Romance Slot, Vikings Go Berzerk Slot, Thunderstruck 2 Slot, Spina Colada Slot and Raging Rhino Slot.

There is a small selection of table games which includes popular variants of blackjack and roulette. Other table games include Punto Banco and Baccarat.

Live Casino

Those who prefer the thrill of a live casino environment can try out the live games available here. There are multiple games available which are hosted by friendly dealers and are open around the clock. Players can enjoy games from the likes of Evolution Gaming and NetEnt and these include ones like Live Roulette, Live Dream Catcher and Live Blackjack.

Mobile Gaming

The casino is also available on the go for anyone who likes to play from their mobile, smartphone and tablet devices. There’s no app required as games are optimized so they can be easily played through a compatible mobile browser.

Support

Members who need help and assistance can use the casinos customers support team. Unfortunately, there is no live chat available however, players can email any questions or problems to the customer service department. The team will be on hand to help and make sure players have a trouble-free experience. Multilingual support is available, but this won’t always be 24/7.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption which means all customer data will be treated as confidential and is encrypted before being transmitted over the internet.

The casino also uses a random number generator which determines the outcomes of the games available at the casino. This guarantees players will always get a fair game.

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Casino details
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Cozino Casino Reviews by Players

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nicaKel 6 reviews
Berlin
Reviewed on June 23, 2020

LIKED

The user website is fairly easy to use and it's also appealing to look at to be honest. There are a lot of games than offered at the homepage. They only showed a few so the site would load quicker.

DISLIKED

There's not enough selection of payment methods. I had to make a Neteller account despite my preference being PayPal. Also, I'm not sure if it's the casino or the provider, but the withdrawal process is annoying. There's too many things to submit and fill up and it takes too long to process.
COZINO CASINO REPLIED ON JUNE 24, 2020
Hi Nicakel,

Thank you for your feedback, it is very much appreciated. We are glad to hear that you enjoyed the appearance and layout of our site and found it at ease to navigate. We are also appreciative that you were able to highlight the great range of games we offer onsite and the fast loading speed too.

Regarding your feedback on the payment options, we are sorry that your first preference was not available, and I will pass your feedback onto the team. Our withdrawal process is in place to ensure everything is completed safely and securely for the players; however, I will also pass these comments on – we take on whatever we can to ensure a better player experience on the site.

Kind Regards,
The Cozino Team
JONlewis 3 reviews
Estonia
Reviewed on June 9, 2020

LIKED

Cool casino with cowboy themes and really has a Western touch and voice to it. They have lots of slots to choose from. They also have promotions you can redeem, requirements are easy to follow.

DISLIKED

Although the selection is great I wish there were more affordable promotions here for players like me who are picky. The withdrawal isn't so great too. You have to wait a bit if you are patient enough.
COZINO CASINO REPLIED ON JUNE 12, 2020
Hi JonLewis,

Thank you for sharing your feedback on Cozino, it is always great to hear about our players experiences so that we can further better the site.

We are glad that you have found the site and offer navigations clear and easy to follow as well as enjoying our themed layout. Its also good knowing that you have noticed our vast selection of games that we have on site; we keep on top of this weekly to ensure that we have the latest games added!

We take your feedback onboard regarding promotions and will share this with the team, alongside your comment regarding the withdrawal period. These are much appreciated.

Kind regards,
The Cozino Team
Richard1 7 reviews
Message
Reviewed on March 4, 2020

LIKED

Good selection of games, no lag and easy enough to navigate. Has promise to be a good site. Seems to offer many bonuses, although I tend not to play with them.

DISLIKED

Slow verification of documents, then when I had a withdrawal to make, had to submit another copy of ID even though nothing showing as outstanding on upload page. Waited for that to be verified and submitted a withdrawal request. 2 days later and still the withdrawal shows as pending. In that time I played at a sister Skill on Net casino, submitted a withdrawal request there and that has been approved already, even though Cozino withdrawal request already outstanding for 24 hours. Some kind of update from CS would be nice!
COZINO CASINO REPLIED ON MARCH 4, 2020
Hello Richard1,

We are very pleased to hear that you have enjoyed our extensive range of games. We pride ourselves on our fast, easy to play site and are very happy that you have found it easy to navigate.

We are sorry to hear that your document verification has been this slow. We have forwarded this on to our customer service team to get back to you as soon as possible. All your feedback goes into making Cozino a better place to play, thank you for your comments.

Kind Regards,
The Cozino Team

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