Stake Casino - Suspended my account with 8270 USDT and impossible KYC

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Sir,

We deeply regret any inconvenience you may have encountered during the verification process. We understand and acknowledge your frustration and concerns regarding the necessary documentation.

Please be assured that our primary goal is to uphold a secure and compliant environment for all our players. After consulting with the relevant team, we have clarified the specific requirements to facilitate the progress of your verification process.

For Level 3 verification: We request that you submit a utility bill under your name and proof of payment for the past three months. Alternatively, we kindly request the bank statement for the past three months.

For Level 4 verification: It is essential to provide a recent payslip and a bank statement covering the previous three months. Ensure the salary figures on the payslip correspond with and can be verified against the transactions in the bank statement.

Furthermore, it is essential to submit clear photographs of the original documents, ensuring all information they contain is visible. These documents can be merged into a single PDF file, as scanned copies will not be considered acceptable under these circumstances.

We appreciate your understanding and prompt response to this request. Please let us know once you have uploaded the required documents through the verification page.

Kind regards,

I have sent the following documents:

FOR LEVEL 3

- Account statement of my pension fund, showing my contributions for the last 4 months through the company I work for and my address
- Statement of account of my credit card, where my address appears

FOR LEVEL 4

- Payment receipts from my company for the last 3 months
- Bank account statement showing the receipt of said payments
- Photos of me showing that I work for said company, with work clothing and logos

I hope that is enough, as I told you, I do not live in my own home, so I cannot send utility bills for the house in my name. I hope for a quick solution, this problem has greatly affected me financially.

It seems that my account has finally been verified to LEVEL 4, but the funds are still frozen, I cannot bet, I cannot withdraw and the notice to contact support is still there, they have told me that there is no estimated time for them to review my case, just be patient.

Dear Sir,

We are pleased that your account has been successfully verified, and the suspension has been lifted.

You are welcome to continue playing on our platform, and we assure you that our foremost objective is to maintain a secure and compliant environment for all our players.

Thank you for your understanding and continued trust in our services.

Best regards,

my account has been verified and the suspension has been lift, i have been able to withdraw all my money, even though this has brought me a lot of problems, i am happy that this has been resolved, the topic can be close

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.