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Stake Casino - Refund Pending for Failed Transactions on 12th June 2024

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苦情情報

係争中のカジノ

ステークカジノ

₹ 10000

投稿日 2024年6月19日

I hope this message finds you well.

I am writing to bring to your attention an issue with two failed transactions I made on your platform on 12th June 2024. Despite waiting for the stipulated 7-8 days as per your stake conditions, I have not yet received the refund for these transactions. Below are the details of the transactions:

1. **Transaction ID:** 1963871024

**Status:** Failed

**Time:** 10:24 PM, 12th June 2024

**Amount:** ₹5,000.00


2. **Transaction ID:** 1963861963

**Status:** Failed

**Time:** 10:19 PM, 12th June 2024

**Amount:** ₹5,000.00


I kindly request you to process the refund for these failed transactions at your earliest convenience. If any further information or documentation is required from my end, please do not hesitate to let me know.

Thank you for your prompt attention to this matter.

投稿日 2024年6月20日

Dear Sir/Madam,

We apologize for any inconvenience you have experienced regarding your transaction.

It is important to note, as mentioned by our Support team in your last interaction about these deposits, that due to connectivity issues with your bank, the callback response was delayed, causing the transactions to fail.

If your bank account was debited, an automatic refund should be issued within the next 7 banking days, excluding weekends, as per payment provider requirements.

Please note that the 7th banking day is the latest expected date for the refund. Therefore, we kindly reiterate that you should contact us on the 8th banking day if the refund has not been processed by then. As this period has not yet passed, we request your patience during this time.

We appreciate your understanding and cooperation.

Kind regards,

投稿日 2024年6月21日

Hi @stake,

I am writing to seek clarification regarding the refund process for the transaction I initiated on June 12th. As per your previous communication, an automatic refund should be issued within 7 banking days due to connectivity issues with my bank. Given that today is the 7th banking day, I would like to confirm the exact date until which I should wait for the refund to be processed.

投稿日 2024年6月24日

Dear Sir/Madam,

We would like to inform you that your message addressed to our payments team is missing some crucial information. Therefore, we kindly request that you contact our payment team on the eighth banking day if the refund has not been received by then. Please provide the following information to assist us in escalating the issue to our Processor Team:

Your Stake username
Stake transaction IDs
A screenshot of the proof of payment with all transaction details, which you can find on your UPI app
An updated bank statement in PDF format (from the date of the charge up to the present)
Please ensure the PDF file is unlocked, as we cannot accept locked PDF files.

We appreciate your understanding and cooperation.

Kind regards

投稿日 2024年6月24日

Thanks for your help, i got my refund

AskGamblers
投稿日 2024年6月24日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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