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Stake Casino - Money is delayed but shows successful

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₹ 12808

投稿日 2024年8月12日

I had withdrawn an amount on Stake but haven’t received it yet, it’s been 3 days. It shows successful but not received yet.

I have checked my bank balance and the transactions and have full proof that I haven’t received it yet.

Plus the customer support doesn’t reply after emailing them continuously, no live chat support is given.

AskGamblers
投稿日 2024年8月14日

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2024年8月15日

Dear amanpreetkaurrr,

As mentioned by our support team on August 13th regarding transaction ID 2088378001, please be informed that the UTR number for this withdrawal is 422316977720. Additionally, after a thorough review by our payments team, it was found that the bank statement you provided does not match the bank account to which the funds were sent.

Therefore, we kindly request that you contact the payments team again with the correct bank statement.

We appreciate your cooperation and understanding.

Kind regards,

AskGamblers
投稿日 2024年8月19日

Dear @amanpreetkaurrr,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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