Stake Casino - Missing deposit of INR 49999 and casino refusing to refund for the same

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear yuvraj2004,

Thank you for your patience during this time. As our Support Team mentioned yesterday, the issue is currently under investigation with our Payment Provider, and we are awaiting their response. Please note that since this process involves an external company, we are unable to expedite it. However, we will keep you informed as soon as we receive any further updates.

We appreciate your understanding.

Kind regards,

Dear Stake Casino,
Its been a month already, I dont think initiating a refund is takes that much time. You have already lied to me about the refund so the trust factor is gone, just give me a refund on the same account, i dont wish for a payout.

Dear yuvraj2004,

It is important to highlight that the additional document requested by the payment provider was submitted by you 16 hours ago. We have promptly notified the provider again to ensure they are aware of the submission. At this time, we are awaiting their response and will keep you updated with any developments as soon as we receive further information. Thank you for your patience and understanding in this matter.

Kind regards,

Dear Stake casino,
Respectfully I feel that you guys are just wasting both our times. A simple bank transaction does not take A month and a week. It's been 38 days already and you are still asking for 7 more days.
I request that you guys guarantee me that I will receive my refund in the given time frame. 50k is literally monthly paycheck for an undergrad passout here in India. And I wont lie its a significant sum for me too. Please just refund me my money.
I have now shared my bank statement more than 5 times with you guys, I am fed up with this repeated process which leads to nowhere. Please I request just give me my money.

Dear Stake Casino,
Also here is my latest bank statement, from 12th of October 2024(the billing date) to 19th of November 2024(today).
No refund received.

Dear Ask Gamblers,
Please intervene, It is clearly evident that stake is making a fool of me. They first lied about the refund. Literally lied about it for 3 weeks by giving fake RRN, this shows how trustworthy they are. Now they are just repeating the same process of checking with the payment provider again and again.
Please intervene and ask them to send me my money. I have already waited for a long time.

Dear yuvraj2004,

We have received a response from our Payment Provider confirming that this transaction was refunded on October 17th, with the RRN 100001208472. We kindly recommend reaching out to your bank to verify the status and location of these funds.

If you have already reached out to your bank and they are unable to locate this funds, please provide our payments team with their official response so we can escalate the matter further.

We appreciate your understanding and cooperation.

Kind regards,

Dear Stake Casino,
Three simple question for you guys:
1. Are you guys aware that 2 different transactions cannot have same RRN.
2. If you guys have eyes you can clearly see in the payment screenshot and in my bank statement that 100001208472 is the RRN of my payment, The payment which i made to your merchant.
3. If 1 and 2 are true, then how is it possible that the refund you guys made have this RRN. 🤣

Ask Gamblers I request you to please ask stake for proof of payment which I can provide to bank and question them. A screenshot or any other proof. If they are unable to resolve my issue I shall file a police case against their merchant, I am a junior law enforcement officer. I will make sure your merchants have to suffer the maximum. Dont make a fool of me, give me my refund. I have already filed a complain in cyber crime for financial fraud and will do the same in court for fund recovery via superdari. So you can either give me my funds the easy way or I will make sure to report all your merchant to every authority possible.

If you have given me my funds WHY is it not showing in my bank statement. I have provided all the proof to show I have not recieved a refund but all you have to do is give fake RRN and say you have done the refund and voila. So funny. Give me proof of payment now, I have not recieved any refund.