Stake Casino - 8500 Payment Issue In Stake

Dear rahulsingh07,

We confirm that you have contacted our payments team regarding transaction ID2037808902. Please note that further information was requested, but you have not yet provided it. As mentioned, we need an updated bank statement in an unlocked PDF file (covering the period from the date of the charge up to the present) so that we can escalate it to our Processor Team. The document you sent did not cover the required dates. We kindly request that you reply to that message with the necessary information and documents.

We appreciate your understanding and cooperation.

Kind regards,

Hello Stake Casino,

Thank you so much for resposnding, I am sending you the bank statement from charge up date to the present but please check it by today itself beacuse you check it tommorow or day after tommorow then you say your bank statment is not updated please check it by today itself.

i request you please refund my money as fast as possible as already 10 banking days are past.

Dear askgamblers,

As you can see they are not responding even I send bank statement with them yesterday and now they will again told me to send updated bank statement as they reply late but again I am adding my bank statement and i also contacted my bank they told me that contact to the receiver party only they can refund my money.

Please stake Casino, Ask gamblers help me to solve my payment fast, I mailed to stake payment team they are also not responding to my mail

Dear rahulsingh07,

We would like to reiterate the message you received yesterday from our payments team. They informed you that your issue has been escalated, and we are currently awaiting their response. Rest assured, we will update you as soon as we receive a reply from them.

We appreciate your understanding and cooperation.

Kind regards,

Hello Stake Casino,

Thanks for finally replying to my mail and looking it my matter,

I want to know that how much time this process takes to proceed my refund, As already too much time passed so that's why I am asking you that how much more time will it takes.

I Hope you will understand as the issue is pending from 17th July.

Regards,
Rahul

Dear rahulsingh07,

As mentioned by our payments team today, we are still awaiting their response, as the review process is still ongoing. Please understand that this process is beyond our immediate control.
We genuinely appreciate your patience and understanding during this time. Rest assured that your case is our top priority, and we are dedicated to resolving your issue as quickly and efficiently as possible. If there are any updates, we will notify you promptly.

Thank you for your continued trust and cooperation.

Kind regards,

Hello Askgamblers,

My issue is not yet solved, please don't close this complain,i did'nt get my money back till now so please don't close it and dear stake casino why it is talking that much time, please try to solve it as fast as possible as you still not update about my complain and not refund my money back also.

so don't close this complain.

Dear rahulsingh07,

Once again we apologize for any inconvenience you are experiencing, but rest assure that we are constantly in communication with the responsible team to resolve this matter as soon as possible. Furthermore, we expect an update in the next few days.

Thank you for your continued trust and cooperation.

Kind regards,

Dear stake Casino,

Enough, Now this is going over my head, you guys are working on my issue from last 1 month, You guys giving me dates and don't looking into my matter, Is this how you guys work ? I don;t have money from last 1 month and i am begging in front of you stake and you guys are playing with me, Send me the amount in stake wallet now else refund it immidiatedly anyhow, You guys should atleast send me some money till the issue solved but you are doing nothing and which type of issue is it like why your team is talking too long solve the issue, I saw many issues got solved but you are refunding my real money.

Please

Dear rahulsingh07,

As previously mentioned, this issue has been escalated, and we are currently waiting for their response. We sincerely apologize for any inconvenience this may have caused and will keep you informed as soon as we have an update.

Thank you for your understanding.

Kind regards,