Stake Casino - 501 rupees not credited

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Thers is no updates regarding this from stake.

Dear Yashubhai,

Thank you for your continued patience. As our Support Team mentioned in their communication 5 days ago, our payment provider has confirmed that they did not receive the funds for the transaction in question. Given this, we kindly requested that you reach out to your bank directly and submit a request for a refund for this payment.

We appreciate your understanding.

Kind regards,

Hey,
I have attached a bank statement you can check there that payment is sent to the given account successfully, and I checked with my bank as well they are also saying that payment is successfully transferred to the given account

Dear Yashubhai,

We would like to reiterate the message sent by our Support Team eight days ago, confirming that the Payment Provider informed us they did not receive the funds for the transaction in question. At that time, we kindly advised you to contact your bank directly to initiate a refund request.

It is important to note that we have not received any follow-up communication from you regarding this matter after you were directed to reach out to your bank.

If you have already reached out to your bank and they are unable to process the refund, please provide our payments team with their official response so we can escalate the matter further.

We appreciate your understanding and cooperation.

Kind regards,

Dear @Yashubhai,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have reached out to your bank regarding the refund.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to cooperate or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.