新着情報
新着情報

BC.Game Casino - Rs 5000 not credited to BC.Game account since August 4th

未解決

苦情情報

係争中のカジノ

BC.Game Casino

₹ 5000

投稿日 2024年8月15日

Sir,

This is the 2nd complaint on this issue. This deposit was made on 4th August,2024. Successfully credited to merchant's bank account. I have the voucher and i can produce bank statement. The amount has neither been credited to my bcgame account nor has been refunded to my bank account. It's been more almost 10 days. (7 days was the deadline given by bcgame support) So kindly help me resolve this matter.
Order Details:
Deposit Amount: 5000.00000 INR
Order ID: F-1806­449­249­094­127145
Status: Expired
Created Time: 8/4/2024, 3:07:32 PM

投稿日 2024年8月15日

Hi,

Please provide order number, bank statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected] Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards
PANDA - BC.GAME

投稿日 2024年8月15日

Hi sir,

I have sent the bank statement and video recording to your email

AskGamblers
投稿日 2024年8月19日

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
投稿日 2024年8月19日

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

投稿日 2024年8月22日

Hello,

The users account is currently locked we are awaiting for the reopening of account upon the verification. After that we will be able to assist the user.

Best Regards
Panda

投稿日 2024年8月24日

Hi,

As the Bc.game official said. My account has been locked. So I am in the process of getting it unlocked. So once Account is unlocked, Bcgame officials will look into the 5k deposit issue. Kindly keep this complaint alive.

AskGamblers
投稿日 2024年8月27日

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
投稿日 2024年11月26日

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

投稿日 2024年11月26日

Hello,

Can you please update us regarding this complaint? We were supposed to receive the KYC via email at [email protected], but so far, we haven't heard anything back.

Best Regards
Panda - BC.GAME

AskGamblers
投稿日 2024年11月28日

Dear @manju4ever,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

BC.Game Casino 苦情

  • 37 / 51 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 4,490 USD 平均額

トラブルがある BC.Game Casino?