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BC.Game Casino - Deposit of 2000 not credited in my gaming id

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係争中のカジノ

BC.Game Casino

₹ 2000

非アクティブユーザー
投稿日 2024年11月27日

Hello sir,

I am one of your customers from India

I deposited 2000 on BC.Game

But now it has been 22 days I have not received my deposit amount

I have contacted BC customer every day & they are raising tickets every time I send them a Statement video recording etc but the merchant is continuously denying it as he has not received 2000,

I contacted my bank also I raised a chargeback 12 days ago but today I visited the bank they are telling me your chargeback request has failed as the merchant has received your 2000 amount so I am fed up now I don't know what to do.

Sir kindly help me I want my money back as soon as possible

ID is: 57720465

投稿日 2024年11月27日

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

非アクティブユーザー
投稿日 2024年11月28日

Very much grateful to you...
I got my 2000 back in my gaming id
It' s because of you
Thanks once again ❤️

AskGamblers
投稿日 2024年11月28日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BC.Game Casino 苦情

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