BC.Game Casino - Deposit not received in bc games wallet

Yesterday I am send my bank statement and deposit proofs but support team is not help me to regarding this issues

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

Please chek I am already send you yesterday

Dear support team I am already send you 2 times but not received any reply from bc games so I send todey 3rd time with all video proof and bank statement pdf and screenshots

Deposit not received problem is not solved my bc games and my transaction show expire so please help me
@bcgames

Hello,

We have received a reply from our merchant stating that the video needs to be proper per the instructions. A simplified way to do this:

1. Open the Google app store and search for the bank name, then open the app.
2. Login to the account (be sure to hide any sensitive info)
3. Go to my accounts and show the exact transaction.
4. If you have made this transaction via a UPI app like PAYTM or GOOGLE PAY, please also show the transaction in that app also.
5. show the statement in the video from the date of the transaction till the current date.


Best Regards
Panda - BC.GAME

Please chek sir I am already send you 3 time for these all details on my mail <email address removed> to your mail id [email protected] please chek

Hello,

We have provided the video made by you, and the merchant has declined it; please follow the exact things mentioned in the previous reply so we can submit it to the merchant and bank again.

Best Regards
Panda - BC.GAME

You can chek I am send todey now

Hello,

The new video and proofs are submitted to the merchant, awaiting the check.

Best Regards
Panda - BC.GAME