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BC.Game Casino - Deposit not received after being debited

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BC.Game Casino

₹ 25002

投稿日 2024年12月18日

Hello bc game. I have not received my payment which i have done on 8th of December 2024 of the amount 25,002 INR.

I contacted my bank after being instructed by your support agent and they mentioned that you have received the amount. I have raised multiple tickets and they have reached a conclusion that merchant has not received the payment and unable to help any further.

I have done everything that the support agent has asked me to by sending my statement and making a recording to show a successful transaction but no one has gotten back to me and it takes 12 hours to get in touch with an agent.

Bank has come to a conclusion and informed me that representment has been raised on 17/12/2024. I am attaching the relevant information here and have already shared a mail with the documents on your support email. Kindly help.

User ID: 61173448

Order Details:
Deposit Amount: 25002 INR
Order ID: F-1817­821­670­772­524482
Status: Expired
Created Time: 08/12/2024, 03:47:19

投稿日 2024年12月19日

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

投稿日 2024年12月19日

Hi, Thanks for your response. i have submitted all the requested details to [email protected] and CC to suppor­­t@­a­s­kg­­amb­­le­r­s.com



Extract of Email



Hi,

< personal information removed >

This is with respect to your comment against my complaint in askgamblers.com

https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/bc­-ga­me-­cas­ino­-de­pos­it-­not­-re­cei­ved­-af­ter­-be­ing­-de­bited-1

My complaint is i have deposited INR 25002 on 8th December 2024 but the amount is not yet credited to the BC.GAME wallet



As requested by you, i am submitting the following details

1. Order Number : F-1817­821­670­772­524482

2. Bank statement from date of transaction till date : Attached

3. Video Proof of payment : Attached



Payment transaction Video Attached



4. BC.GAME Transaction screenshot : Attached

5. Paytm Transaction details : Attached

6. Link of the complaint : https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/bc­-ga­me-­cas­ino­-de­pos­it-­not­-re­cei­ved­-af­ter­-be­ing­-de­bited-1

Note that the bank has provided a conclusion that the chargeback representment has been done on 17/12/2024.


Let me know if you need any additional information and please help resolve this issue asap.



Regards

< personal information removed >

AskGamblers
投稿日 2024年12月21日

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
投稿日 2025年1月3日

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

投稿日 2025年1月4日

Hello,

This deposit in the complaint was already credited when the user sent the requested proofs.

Best Regards
Panda - BC.GAME

AskGamblers
投稿日 2025年1月4日

Dear @Shubham0029,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino 苦情

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