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BC.Game Casino - Deposit not received

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係争中のカジノ

BC.Game Casino

₹ 17020

投稿日 2024年12月28日

Hello bc games I have not received my payment which I made on 20th December 2024 of the amount is 17020.

I contacted my bank they said that the merchant successfully received payment. If you want I can provide my bank statement to you. Hope you will resolve my problem as soon as possible.

Order Details:

Deposit Amount: 17020 INR

Order ID: F-1818­956­399­796­424122

Status: Processing

Created Time: 12/20/2024, 4:23:21 PM

投稿日 2024年12月29日

When my deposit will credit?

AskGamblers
投稿日 2024年12月31日

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2025年1月1日

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

投稿日 2025年1月1日

I already mail all proofs with attachment. Please refer to mail

投稿日 2025年1月2日

Hello,

Thank you for providing the requested documents, this order is credited to your account.

Best Regards
Panda - BC.GAME

投稿日 2025年1月2日

Thank you for crediting my money

AskGamblers
投稿日 2025年1月2日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BC.Game Casino 苦情

  • 37 / 51 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 4,490 USD 平均額

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