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BC.Game Casino - Amount deposited but not credited even after 5 days

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BC.Game Casino

₹ 50000

投稿日 2024年11月19日

Hi,

I have tried depositing INR 50000 to BC.game wallet on 14th Nov 2024. The amount was immediately debited from my bank account but the amount is not yet credited to BC.game wallet. Its 5 days now.

I have reached out to BC.game support, but the same is not resolved. i have raised 2 appeal tickets (7604434, 7622345) but the tickets got closed without any resolution. the problem is not solved yet. they are just saying that the merchant has not received the deposit.

Can you please help? I am attaching the following documents for your reference

My User ID in BC.game casino is 56923612

1. payment proof

2. Bank Statement

3. Chats done with BC.Game support team

4. screen shot of the status of the 2 appeal tickets

Please let me know, if there is any other document you need, and I will provide that asap.


Regards

< personal information removed >

投稿日 2024年11月20日

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

投稿日 2024年11月21日

Hi, Thanks for your response. i have submitted all the requested details to [email protected] and CC to suppor­t@a­skg­amb­ler­s.com


Extract of Email


Hi,

< personal information removed >

This is with respect to your comment against my complaint in askgamblers.com

https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/bc­-ga­me-­cas­ino­-am­oun­t-d­epo­sit­ed-­but­-no­t-c­red­ite­d-e­ven­-af­ter­-5-days

My complaint is i have deposited INR 50000 on 14th Nov 2024 but the amount is not yet credited to the BC.GAME wallet


As requested by you, i am submitting the following details

1. Order Number : F-1815­692­432­464­866114

2. Bank statement from date of transaction till date : Attached (Password to open - < password removed >)

3. Video Proof of payment : Attached (File size is big, hence attached as a link. you can download it)


Payment transaction Video 2024-11-21 at 11.02.14.mp4


4. BC.GAME Transaction screenshot : Attached

5. Gpay Transaction details : Attached

6. Link of the complaint : https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/bc­-ga­me-­cas­ino­-am­oun­t-d­epo­sit­ed-­but­-no­t-c­red­ite­d-e­ven­-af­ter­-5-days


Let me know if you need any additional information and please help resolve this issue asap.


Regards

< personal information removed >

AskGamblers
投稿日 2024年11月23日

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2024年11月24日

Dear BC.Game Casino,

Please respond. Its more than 10 days now, and no action has been taken on it.

I am happy to provide any additional information you may need.

投稿日 2024年11月25日

Hello,

As per the bank, this payment has not been received; the user can reach out to their bank for a refund or further investigation while we also investigate it further.

Best Regards
Panda - BC.GAME

投稿日 2024年11月25日

Hello again,

We just reached out to the bank and merchant, and it seems that payment is indeed received and credited to the user's account.

Best Regards
Panda - BC.GAME

AskGamblers
投稿日 2024年11月25日

Dear @manojsubudhi88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

投稿日 2024年11月25日

Hi,

I just checked the BC.Game wallet and the amount is credited to the wallet. I hope there will not be any difficulty in withdrawing the amount. I will reach out for help, if there is any issue in withdrawing the amount.

Thank you very very much askgamblers for your support. i am really obliged and my heartfelt thank you again

Thank you BC.Game for your co-operation

AskGamblers
投稿日 2024年11月25日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BC.Game Casino 苦情

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