Hi,
I have tried depositing INR 50000 to BC.game wallet on 14th Nov 2024. The amount was immediately debited from my bank account but the amount is not yet credited to BC.game wallet. Its 5 days now.
I have reached out to BC.game support, but the same is not resolved. i have raised 2 appeal tickets (7604434, 7622345) but the tickets got closed without any resolution. the problem is not solved yet. they are just saying that the merchant has not received the deposit.
Can you please help? I am attaching the following documents for your reference
My User ID in BC.game casino is 56923612
1. payment proof
2. Bank Statement
3. Chats done with BC.Game support team
4. screen shot of the status of the 2 appeal tickets
Please let me know, if there is any other document you need, and I will provide that asap.
Regards
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