Another month is behind us and what a month it has been! Lots of news from the industry, a couple of AskGamblers milestones and an overview of our progress in resolving complaints submitted by our dear members. So, let us not waste any more of your precious time, here's our November highlights.
AG Coin Giveaway and 10k Followers on Instagram
In November, we were proud to pass an important milestone: 10,000 followers on Instagram! If it weren't for you, our beloved players, none of it would have happened, which is why it was only natural to reward 10 of you with our exclusive AG Coins! A total of 10 randomly chosen players were lucky to receive AG Coins! We hope luck finds them againa at the casinos they decide to spend their AG Coins in. Congrats!
Major Black Friday Promotion
As November drew to a close, we were excited to create and launch an exclusive Black Friday and Cyber Weekend Bash promo! In case you missed it, here's what this promo was all about: we teamed up with 12 casinos to bring our players exclusive, stunning bonuses over the course of five days! We don't mean to brag, but the response was stupendous, to say the least!
A History Lesson in Our Latest Blog
From our November casino blogs, we singled out the one about famous gamblers who shaped the world of gambling as we know it. Read about kings, philosophers, composers and professional gamblers whose gambling practices helped define modern-day card and games of chance.
Three Fresh Certificates of Trust
In the month behind us, we awarded as many as three of our prestigious Certificates of Trust. The three latest additions to our respected community of certified casinos really lived up to expectations by following the rules, taking care of their players and being responsible operators. The following are the casinos that received the badge in the past month:
Congratulations and welcome!
A Must-Read Interview and Loads of Industry News
We had a chance to do an exclusive interview with Pierre Lindh, Co-Founder and Managing Director of iGaming Next who shared his personal insight into this year’s iGaming NEXT: Adventure of Change conference.
This was a big month for responsible gaming, too: the UK's Gambling Commission came out with its first-ever National Strategic Assessment, shedding light on the risks of gambling and laying out ideas on how to address them. Also, the issue of safer gambling was tackled by another two major events. South East European Gaming Business Forum and the annual Safer Gambling Week were both held last month. If you haven’t already, it’s now time to catch up.
Finally, the most diligent service suppliers in the industry received well-deserved recognition. Naturally, we covered the event by revealing the winners of the 2020 EGR Operator Virtual Awards.
AGCCS Revealed Some Serious Figures
Our complaints service wasted no time in November, so it’s only fair to give you the results of their monthly efforts.
Current AGCCS user tally stood at 754, while the number of received complaints hit 910, affecting 313 casinos. Out of 910 submitted complaints, 199 were processed and 111 resolved. The total amount recovered thanks to their hard work reached $294,528!
They were left with 62 pending complaints and 26 unresolved.
We brought you up to speed with November highlights, but as you already know, you are always welcome to browse our news and promotions for a more detailed insight into the world of iGaming!