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LONG SOFTSWISS Adds VIP Support to Its B2B Client Service

SOFTSWISS Game Aggregator Improves B2B Client Service by Adding VIP Support

From now on, the SOFTSWISS Game Aggregator will feature improved business-to-business support service to allow for managing of VIP client requests, the company announced.

Essentially, the new service will include three priority queues for helpdesk tickets – urgent, VIP client and regular priorities, adding to the speed and quality of helpdesk.

Improving B2B Client Support Service

Honouring the trust of its clients, SOFTSWISS Game Aggregator decided to introduce the VIP client management system, which will essentially work as a new tier in resolving client requests.

In addition to regular and urgent requests, which include instances such as fraud suspicion or game provider bet checks, the supplier will now have a separate procedure for VIP client requests, putting them between the two.

Catering to the needs of its clients, SOFTSWISS Game Aggregator decided to introduce a VIP request management system.

From now on, the B2B agents will sort out urgent tickets first, then move on to requests from VIP clients, before dealing with any other regular request.

So far, clients received the first response to a request within an hour; however, VIP clients will enjoy express priority. How long it will take to fully resolve a ticket will of course depend on its complexity, but the supplier has thus far made a solid track record of closing any request on the same or the next day.

Commenting on the improvement, Tatyana Kaminskaya, Head of Game Aggregator Department at SOFTSWISS, said: “We launched this B2B Support service as part of the SOFTSWISS Game Aggregator solution as we knew we needed to provide the quickest and most up to date support.”

To make sure everything works out as smoothly as possible, SOFTSWISS will be tasking only the most experienced Game Aggregator B2B Support agents with sorting out VIP requests. The company explained this by saying that they possess the know-how to address a wide range of issues quickly and hassle free, including harder-to-solve technical ones.

“We highly value all our clients and their trust in our solution therefore we’ve decided to personalise our service further. We established the VIP client priority which provides perks to rapidly-growing clients,” Kaminskaya added.

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