keblack

Hi, I will open a complaint. I have received emails from several people and they keep giving me excuses and lying to me about payment. Yes, I am a verified user, even though they said this withdrawal did not need any verification - they already sent me a $1000 payment a few weeks ago within 3 days to my bank. I think it is the amount $4000. There is nothing in my account - nothing still to reverse or anything else. Maybe they just want to keep it or they don't have enough money to pay it ?

So, are there any tips about raising complaints about a casino? I was going to lodge a complaint at the Malta Gaming Authority website. Spin Palace casino (the Palace Group) owes me a lot of money and it's been 2 weeks now and they seem to be giving me different excuses each email. They also claimed they were charging me $500 for an echeck dispute and that didn't even exist since I deposited with vanilla MC and the withdrawal had no bonus left or anything. So, waiting for $3,500 - should be $4000 but I guess I'll have to let them take more money. They said they released and processed my withdrawal on monday but it has not shown in my bank yet. I won some money from them before and it went into my account within 2 days and so that is why I think they haven't even sent it. Very discouraging. Anyway, I'll give them the benefit of the doubt and wait until Friday to see if it arrives in my bank. Then I will proceed. You might want to hesitate before playing that casino. Update today .... received another email from them saying they have not released and processed my money yet, even though they said they did on Monday. A clear sign they are just lying to me. How can casinos get away with this ? I don't think I will ever play an online casino again.

What is the best online casino, especially one that pays canadians and others in a timely manner. And one that accepts vanilla mastercard or visa prepaid cards. Thank you.

Congratulations on these wins ! Amazing. What casino is best to play Dead of Alive ? I have not tried that game before. Almost always played Thunderstruck II. Thank you.

Hi, I have been playing Spin Palace casino the last 2 weeks and still waiting for them to send me $4000 owed. Withdrew that 5 days ago - I live in Canada. I also lost $4000 in the last week because I reversed and played with some money I should not have - stupid me. Anyway, is Spin Palace okay or is there a better casino for slot machines, especially Thunderstruck II that I like. Thanks very much.