madmonkeyfun
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F1l1z reacted to a post in a topic: [Edited]: Cassava Enterprises - Self Exclusion Refund Discussion
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Thanks, F1l1z I sent my original email on the 1st of June, with my details on there, I also sent follow up emails every 3 days, but never heard anything back, I then sent them 3 new emails to different addresses on them, with all of my details on there on the 16th and I have now just heard back from them, so in total including the weekend it took about 4 days.
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F1l1z reacted to a post in a topic: [Edited]: Cassava Enterprises - Self Exclusion Refund Discussion
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Carey80, I sent loads of emails to them and heard nothing back, I then sent an email to bingosecurity, casinosecurity and operations all at cassava dot net (can't post links so replace the dot with a .)and asked for them to reply back with automated confirmation emails just so that I knew that the emails had been received by them, less than an hour later I had 3 automatic emails in my inbox. hopefully, I should hear back in the next few days, I was advised that it could take up to 5 business days to respond, and that was received on Friday 16th June, that's my only contact with them.
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poppsmu83 they are struggling to keep up with the refunds at the moment, have you had any reply from them at all? if not just send them a new email to the email address that they sent you the original email from, I would start it as a new email, include the incident number along with your details and they should reply to you. F1l1z they are still experiencing long delays, I have been waiting since the 1st for a reply, I sent them a new email including my incident number and received an automated reply, which means that they have at least received my details, I called them and my case was apparently escalated, but I still have not heard anything from the original emails, as I said if you send them an email and ask for a reply to confirm that they have received it, at least then you will be able to relax a bit, generally though it's a case of playing the waiting game I'm afraid