Hi all
This is my first post here :-)
I am a online casino player and I use a couple of well known platforms, I generally play roulette and I have encountered an issue with a certain provider and I want so advice (hopefully I'm in the right place)
To cut the story relatively short, a couple of weeks ago I joined this particular site and I proceeded to deposit. After playing for a few days I had built up an amount of £40k which I withdrew after following the identity check etc all fine.
I then decided to play some more and lost about the same amount as above but then proceeded to win it back and some more so overall I am up about £20k. I currently have a withdrawal going through but the provider has asked for some more verification checks to be done, no issues at all I comply. I have 3 debit cards registered with this provider 1 of which has been verified, the 2nd has always verified and this was used to make the deposit which led to the win I referred to above. Both were verified by sending a picture of the card including th signature strip etc along with my driving license and a utility bill. The third card has been used a couple of times and they have asked for the same picture of this card to be sent in. Normally this would not. I a problem at all but I do not have the physical card and I haven't for some time. I have the card details stored on my phone for the occasional internet transaction. I have however provided them with a bank statement for this account showing the transactions as an alternative and you can clearly see the money debited which will coincide with their records. As it standstands I am left without any further options to provide with anymore proof. I am due to follow up tomorrow but I have been left really aggrieved by this.
I really wanted to know if anyone here has had a similar issue like this in the past and if so how do I go about getting it resolved / taking it further?
Thanks in advance