Skapape

Yes, they had to do manual pay out since i had been banned. This is what they wrote. As per clause 13.3 of the general terms and conditions <SNIP? the following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account will be returned to you subject to verification checks - NOK 29,502.50. 3. You are banned from the Group. Then after verification , i contacted support and they promised manual pay out. After Even more time i contacted again, and they sayd i woud get a mail from account team ASAP . Nothing yet

Im little confused and angry, i won 3500 euro and i then started verification of documentation, but then i got a mail about bonus abuse, tho they woud still pay ny winnings to my credit card. End of mail it says , you Are banned from the group. This is almost 4 weeks ago, and been in contact with customer support several times, and every time they conclude with manual pay out... And also a promise of a confirmation mail about payout. Is this something anyone have been through before? Still no mail about it